Customers want answers, and they don’t want to wait. When browsing a website, the last thing they want is to dig through endless FAQs. That’s where modern customer service options come in.  When it comes to customer service on your website, you have options. You can deploy AI-powered chatbots to answer queries 24/7 or let […] The post Chatbot vs. Live Chat: Which is Better for Customer Service? appeared first on ControlHippo ..read more

The banking industry is continuously evolving to meet customer demands. Modern customers expect seamless interactions and personalized experiences across all platforms—whether they’re accessing their accounts through a mobile app, website, or in person at a branch. Omnichannel banking has emerged as a solution to meet these expectations. This blog explores the concept of omnichannel banking, […] The post What is Omnichannel Banking? Why It’s Needed & Benefits appeared first on ControlHippo ..read more

Omnichannel customer support has become essential for businesses aiming to deliver personalized support and seamless experiences across multiple platforms; leveraging advanced solutions like ControlHippo’s omnichannel inbox can help ensure consistent interactions, whether via phone, email, social media, or in-store, as consumers increasingly expect this level of service. And the impact is already visible. Businesses implementing […] The post 10 Best Omnichannel Customer Support Platforms appeared first on ControlHippo ..read more

Amidst the growing economy and competition, delivering exceptional customer service is not just a goal—it’s a necessity. Currently, 68% of customers are willing to pay extra for better customer experiences. Measuring customer service across all messaging channels is crucial for any organization looking to boost customer satisfaction, enhance service quality, and build lasting loyalty. In […] The post Top 14 Customer Service Metrics to Track for Success appeared first on ControlHippo ..read more

The integration of conversational AI in healthcare is changing how patients interact with providers and making operations more efficient. By using advanced Conversational AI platforms, healthcare providers can improve patient interactions, streamline processes, and achieve better patient outcomes. According to a recent study by Accenture, implementing AI in healthcare could save the industry up to […] The post Conversational AI in Healthcare: Use Cases, Benefits, And Challenges appeared first on ControlHippo ..read more

AI has become a game-changer in customer support, automating tedious tasks and enabling faster, more accurate responses. By incorporating self-service and automation, businesses can deflect up to 15% of agent interactions, reducing the load on support teams and improving overall efficiency. In this article, we will explore some of the top AI customer support software […] The post Best 6 AI Customer Support Software appeared first on ControlHippo ..read more

Businesses are constantly striving to enhance customer engagement and satisfaction across all messaging channels. Two popular strategies for achieving this are omnichannel and multichannel marketing. While both approaches aim to connect with customers across multiple touchpoints, they differ significantly in execution and customer experience. Moreover, 73% of customers use multiple channels during their purchasing journey. […] The post Omnichannel vs. Multichannel: What’s the Difference? appeared first on ControlHippo ..read more

As businesses continue to embrace digital transformation, conversational AI platforms have become essential tools in improving customer engagement, automating processes, and enhancing overall efficiency. These platforms use natural language processing (NLP) and machine learning to simulate human-like conversations. It allows businesses to interact with their customers through various channels, such as websites, messaging apps, and […] The post Top 11 Conversational AI Platforms in 2024 appeared first on ControlHippo ..read more

Businesses need to connect with customers quickly and effectively across multiple platforms. Traditional communication methods like email and phone calls often don’t meet the fast response times that customers expect.  Chatbot messenger have become a powerful solution, helping businesses bridge this gap. Every day, more than 375k users interact with Messenger chatbots to ensure quick […] The post Best 6 Chatbots For Facebook Messenger appeared first on ControlHippo ..read more

Generative AI is changing customer support by offering solutions that understand the context and create human-like responses. It provides round-the-clock customer help, cuts down on waiting, and makes customers happier overall. By 2025, AI will handle 95% of customer interactions, and the impact is already evident. 80% of customers who have used AI for customer […] The post Generative AI for Customer Service : A Complete Guide appeared first on ControlHippo ..read more