The newly launched WhatsApp Flows by Meta is to empower businesses for seeking deeper customer engagement throughout the entire customer lifecycle. Capturing event sign-ups, appointment bookings and customer feedback instantly […] 這篇文章 WhatsApp Forms vs. Google Forms: A New Level of Engagement 最早出現於 Omnichat Blog ..read more

In today’s competitive online world, keeping customers happy is critical. Businesses must find new ways to grab attention, connect with their audience meaningfully, and ultimately make more sales. This is where Emarsys, a leading customer engagement platform, and Omnichat, a robust messaging platform, team up to help you achieve that. Emarsys: Understanding Your Customers Emarsys goes beyond email marketing. It’s a complete customer engagement platform that helps you understand your customers better. Using innovative technology and customer data, Emarsys enables you to create targeted marketi ..read more

In the fast-paced world of retail, customer experience (CX) is the golden key that unlocks brand loyalty and having repeat customers. We all know the struggle: attracting new customers is tough, but keeping them coming back for more? That’s the holy grail. Here’s the good news: after the first purchase, the odds of a repeat customer jump to a promising 27% chance of returning to your store. Who are These Repeat Customers and Why are they Important? Ever had a customer come back for that latest model of phones or the latest gaming console? Those are your enthusiasts – or some brands call them e ..read more

Too many customised tags causing confusion for customer segmentation? Unable to gain a comprehensive understanding of the customer consumption behaviour through tagging? Whether through CRM, CDP or WhatsApp marketing, companies often use ‘tags’ to track customer behaviour and preferences. As the number of tags grows, it becomes increasingly difficult to manage numerous tags and maintain a streamlined system. Omnichat’s custom attributes allow merchants to create fixed data fields for updating customer data dynamically, resolving the challenges that arise from using tags for customer segmentat ..read more

Every connection is an opportunity, and there are 600 million conversations between people and businesses every day. Recently, Meta hosted its third annual business messaging event in Brazil to announce the latest product updates and illustrate how businesses can benefit from business conversations.  We have summarised some key updates that you should not overlook: WhatsApp Voice Calls for the WhatsApp Business Platform WhatsApp Group Chats on the WhatsApp Business Platform Meta Verified on WhatsApp Meta AI tools for businesses Voice Calls for the WhatsApp Business Platform At present ..read more

Are you leveraging Salesforce Journey Builder to streamline your automation journey? The great news is that you can integrate it with Omnichat to send personalised WhatsApp messages and effectively engage with your audience! According to Meta, there are approximately 600 million conversations taking place between individuals and businesses every day. Compared to traditional email, WhatsApp has emerged as a valuable asset for many businesses, with its higher open rate and response rate.  Salesforce Marketing Cloud Journey Builder, also referred to as Marketing Cloud Engagement, serves as ..read more

WhatsApp Business API is an advanced service launched by WhatsApp specifically for medium and large enterprises, providing an encrypted space for business to connect with customers. Unlike the regular WhatsApp Business App, the WhatsApp Business API integrates a set of special programming interfaces (API). Since this application cannot be directly downloaded from the App Store or Google Play, businesses must obtain access through certified third-party service providers (such as Omnichat) or seek technical support independently.  We aim to provide guidance to businesses on integrating the ..read more

Nowadays, the proliferation of fake corporate accounts on social media platforms has made consumers increasingly cautious when communicating with business accounts, posing significant challenges to the credibility of the company. To maintain their image and credibility, many businesses choose to obtain the Green Tick Verification to sustain interactive relationships with their customers. Thus, applying for the WhatsApp Business Green Tick Verification is a crucial step for companies looking to leverage the WhatsApp ecosystem for business growth. Read this article to quickly understand the spec ..read more

DCH Motors, the leading motor dealer and distributor for brands such as Bentley, Honda, Nissan, NETA, Isuzu, and YuTong, is one of the largest automotive service groups in Hong Kong. Their services encompass car rental and leasing, maintenance and repairs, after-sales service, car beauty, auto parts and accessories sales, and the Hong Kong Car Owners’ Club. As their business continues to expand, DCH Motors made the strategic decision to implement conversational commerce and Social CRM, creating a one-stop customer journey on WhatsApp. This journey spans from brand discovery and product purcha ..read more

Looking for a business messaging solution that is Omnichat’s alternative? With the rise of chat commerce, numerous business messaging solutions have emerged across the APAC regions, such as Omnichat, Sleekflow, imBee, and Wati. However, the question remains: which one stands out as the most reliable and well-suited for WhatsApp marketing? Let us explore the options and help you discover the best solution that aligns perfectly with your business needs. What is Omnichat? As a prominent provider of omnichannel chat commerce solutions, Omnichat offers a wide range of advanced and comprehensive sol ..read more