Dr Elizabeth Deveny is the CEO of the Consumers Health Forum of Australia (CHF) and the former Chair of the Australian Digital Health Agency (ADHA). CHF is Australia’s peak body representing and advocating for the interests of healthcare consumers to ensure they achieve safe, quality, timely healthcare with accessible health information and systems. ADHA focuses on digital innovations and connections as part of a robust, modern healthcare system. In this episode, Elizabeth discusses the history of consumer health and consumer health organisations in Australia, the importance of clear communica ..read more

Andrea is a Quality Advisor at the Aged & Community Care Providers Association (ACCPA). ACCPA is the Australian national industry association for aged care providers offering retirement living, seniors housing, residential care, home care, community care, and more. In this episode, Andrea details her extensive career in the healthcare and aged sectors, she explains her approach to continuous improvement and lays out some of her ideas for making the healthcare system more efficient and more empathetic. She also opens up about how a single cup of tea completely changed the induction process ..read more

Dr Stefan Gruenert is the CEO of Odyssey House Victoria. Odyssey House Victoria is a drug and alcohol treatment facility that sees problematic drug and alcohol use as a symptom of other underlying issues and combines peer support by others in recovery with medical and psychological expertise and support to treat addiction. In this episode, Stefan discusses the work undertaken by Odyssey House, how they’ve changed over time to create a more supportive and inclusive environment for people in the LGBTQ+ community, and the importance of finding the correct balance between peer support with lived e ..read more

Tony McGillion is the Divisional Director of Education at Northern Health. Northern Health provides tens of thousands of patients in north Melbourne with maternity, specialist, acute, sub-acute, community, home-based, and mental health services. Northern Health staff are offered comprehensive patient-centred and evidence-based training and development opportunities through their education department. In this episode, Tony outlines his long career in education across Australia and explains his current role with Northern Health. He lays out Northern Health's strategic goals for the future and em ..read more

Rebecca Pacey is the Chief People and Transformation Officer at Infinite Care. Infinite Care is a residential aged care provider with services across Australia. They are dedicated to providing a tailored and dignified experience for seniors. Following an underwhelming and inadequate experience with residential care facilities in her personal life, Rebecca coincidentally found herself working in the sector. Once there, she committed herself to ensuring all residents and their families were given the highest standard of care, and all staff were engaged and invested in them. In this episode, Rebe ..read more