Can feedback be a tool to improve healthcare?  In Episode 3, we discuss how to improve our own and other people’s care using our experiences - positive and negative.  How can we give and receive feedback? And why do consumers have a unique perspective to identify risks and harms that doctors and nurses may not see?  There are informal and formal ways to give feedback. Julie McCrossin, Graeme Slade, Nadine El-Kabbout and Nat and Kai Rataj chat about the range of ways we can give and receive feedback and how to do it in the most effective way possible. Patient Power is a Health ..read more

You have rights when receiving healthcare. In Episode 1 of Patient Power, we hear about the Australian Charter of Healthcare Rights from three remarkable and diverse young women who are health consumers and family advocates, and a ‘patient doctor’. Julie McCrossin discusses how the Charter can help build partnerships to improve healthcare at the individual and system levels. Shona Edwards, Christie Ah-Fa, Ben Bravery and Nadine El-Kabbout reflect on how the Charter has helped – or could help – them to improve healthcare. Patient Power is a Health Consumers NSW podcast and video series, supp ..read more

In this extra to our Australian Charter of Healthcare Rights series, Broni Smith from the Australian Commission on Safety and Quality in Healthcare provides a brief snapshot summary of the Charter of Healthcare Rights.  She explains what these rights are and how patients can use them while receiving healthcare anywhere in Australia. Patient Power is a Health Consumers NSW podcast and video series, supported by the Australian Commission on Safety and Quality in Health Care ..read more

What is a health consumer representative? And how can they improve the health system? In Episode 4, we encourage you to become an active patient advocate and health consumer ‘rep’.  We also look at how skills and confidence can be enhanced by training and in partnership with other consumers and clinicians. Julie McCrossin talks to Laila Hallam and Shona Edwards, both highly experienced health consumer leaders, about their journeys from patient or carer to ‘rep’.  We also look at the other side with Ben Bravery, the patient doctor, and Dr Sandra Turner and discover how health servi ..read more

What does Shared Decision Making mean? And why is it important? In Episode 2 of Patient Power, we hear all about how Shared Decision Making with your clinician and healthcare team leads to the best outcomes for all and why you should always ask questions.  Dr Lyndal Trevena, Brad Rossiter OAM, Christie Ah-Fa and Madison Shakespeare talk about their experiences of sometimes having to fight to ensure they are involved in the role of the patient and carer as a healthcare team member.  Julie McCrossin also discusses why it is important to have the right resources for different communi ..read more