What happens when ... You get a data breach Data breaches are no longer an if but when scenario. With so much data on file – from student details to health and financial records – a breach at your school isn’t just inconvenient, it’s a reputational and financial risk you can’t afford.​ Together we’ll go beyond the usual firewall and software discussion, learning first-hand from industry experts on key proactive steps you can take and best practice response plans to minimise risk.​ ​ We sat down with Steven Woodhouse the Field CTO for Fortinet, and discussed just that! Anthony gives us all the ..read more

We've all seen the news, another business suffering a ransomware attack. With more organisations suffering attacks than turning a profit, you could be one incident away from disaster – financially, operationally and reputation-ally. Not to mention the average 3-week downtime to recover – if you’re lucky! Businesses truly can't afford to suffer a ransomware attack. So, what can you do to protect yourself? We sat down with Anthony Spiteri the Regional CTO APJ for Veeam, and discussed just that! Anthony gives us all the insider information on: - Increases in ransomware attacks and the multifacete ..read more

To say AI is everywhere would be an understatement. It seems to be in the news non-stop and is making its way across industries big and small. From improving patient care in healthcare to creating personalised learning experiences in education. All with key focus: enhancing how we do the day to day. But how are businesses and schools actually using AI tech, and should we be concerned with the risks around this emerging technology? To discuss, we turned to Microsoft – one of the leaders in AI in the world today. Tune into Part 2 of this discussion with Microsoft Lead Travis Smith as we talk thr ..read more

AI is everywhere, and it’s making its mark in industries across the globe. Driving efficiencies, cost reductions, and manual processes from customer service to healthcare. And Education is following suit, with more generative AI tools being integrated into teaching and learning every day. But is this disruption for good or should we be concerned about increased AI usage and risks? To understand the impact of AI in Education – and learn real school applications – we chatted with one of the biggest names leading the AI way: Microsoft. In part one of this interview, we chat with Microsoft Educati ..read more

Audio visual technology. In today’s hybrid world, we need it to be productive, collaborate and well, to just do business. It can be your best investment ever, or it can be your biggest investment mistake. And the difference can be a fine line. With more and more audio, visual and display tech on the market than ever before, “Shiny Object Syndrome” is becoming harder to beat. How do you avoid sinking thousands down the drain on the latest audio visual technology and display technology only to have it collect dust? To find out, we chatted with one of our senior Audio Visual experts on: ? How hyb ..read more

In this digital era, you’re a digitally focused company or you’re dead in the water. Strategies are now powered by technology, and it’s this technology that is creating differentiation and widening the gap between the leaders from those just keeping up. With customers demanding smarter technology, AI-driven experiences, and faster service, what does transformation look like in the next 5 to 10 years? To discuss, we brought together transformation specialists to dive into what’s driving transformation, strategies companies are adopting to drive change, and how technology and AI could re-shape t ..read more

In this episode, we’re expanding further into a topic we covered last season that has shown no signs of going away: the great skill shortage. Whether it’s filling a role or finding people with the right skills, the skills shortage continues to be one of the biggest pain points for Australian businesses. In fact, a recent CEO survey found the No. 1 problem facing CEOs in Australia is ensuring their companies have the right skill set. This is driving a more significant focus on upskilling, technology, and specialist outsourcing to fill the gaps. With the skill shortage set to be one of this deca ..read more

We finally convinced our CEO to join our podcast! For this year’s final edition of Connection Timeout, we talk all about the customer experience. Joining us on this episode are our CEO Adam Centorrino and our superstar Chief Customer Officer Andy Rankin. Together these two men lead the charge with our famous obsession with customer service. This episode features: ?The story behind how our company was founded ?Some business advice on improving customer experience ?The crossover between culture and customer focus ?How we won 10 years in a row at the CSIA customer service awards. Head to our iTun ..read more

We've just released our newest podcast episode — this one's all about women in IT! Did you know that women make up only 26.7% of the total technology workforce? Here at CT, we’ve got a goal to reach 30% representation for women across the company. For this special episode, we've got four guests instead of one! These incredibly talented, hard-working women have joined us: • Charlotte Lloyd, our Customer Engagement Executive • Sam Jordan, our Service Desk Manager • Casey Koutsounis, our Head of Service Management • and Jenni Pavlou, our Chief People & Culture Officer As always, if you’d like ..read more

The latest episode of our podcast Connection Timeout is now out! This time we’re talking about some very cool new technology from Aruba, a Hewlett Packard Enterprise company and their User Experience Insight (UXI). We cover: ? The do’s and don’ts of WiFi for various types of offices ? How UXI helps Aruba understand why your WiFi is slow or you can’t connect ? Risk negation techniques to help improve network security Thanks to our special guests for the day — Ross Daniels, our Chief Product Officer, and Chris Sampson, Systems Engineering Manager at Aruba. If you’d like to stay up to date with o ..read more