In today’s digital age, where cyber-attacks, fraud and data breaches are frequent, organisations face increasing pressure to ensure they protect the customer data collected from handling payments over the phone. In this blog, we’ll explore how your organisation can effectively utilise cloud contact centre software to safely and securely accept payments over the phone, adhering […] The post PCI Compliance for Contact Centres: How to Accept Payments Over the Phone Safely and Securely appeared first on IPscape ..read more

IPscape is proud to announce the recent completion of a comprehensive program to fully certify its entire suite of technology solutions and business processes against the ISO 27001 standard. The extensive review included all core and 3rd party software applications, vendor solutions and supplier assessment, data storage, HR policies, office facilities, documentation, training guidelines and all key […] The post Powering customer experiences for the AI-era with unparalleled security appeared first on IPscape ..read more

Whether your debt collection agency is full of experienced professionals or newcomers, successful recovery starts with an effective strategy and the right techniques. This article will guide you through creating an effective collection strategy that optimises recovery rates, maintains positive customer relationships and supports individuals to achieve financial health. What is a Collection Strategy? Collecting […] The post Debt Collection Strategies for Effective Recovery appeared first on IPscape ..read more

In navigating the complex and sensitive task of recovering debt, the adoption of Artificial Intelligence across debt collection operations serves as a way for empathy, automation and efficiency to go hand in hand.  This article will explore how AI debt collection software emerges as a powerful tool for agencies to fine-tune their debt recovery strategies, automate manual tasks, reduce operational costs, increase collection rates and foster positive customer relationships.  The Debt Collection Industry   Debt collection is typically initiated 30 days after a borrower defaults on ..read more

It’s no secret, Artificial intelligence (AI) is transforming the customer service sector in unprecedented ways, opening new possibilities for organisations to reduce operational costs, while driving business performance. Emerging technology such as Artificial Intelligence, Machine Learning and Robotic Processing are providing organisations with an edge over competitors. Therefore, it is imperative business leaders look at how these innovations and AI powered systems can be used in their own organisation. If you’re looking to make a case for your business to transform its customer operations an ..read more

Does your organisation require technology that provides communication channels for your employees to collaborate and connect? Do you require a phone system that can be accessed from anywhere as well as messaging functionality and enterprise telephony meetings? Is there sufficient communication tools to enable hybrid working and meeting software such as video conferencing? If the answer is ‘yes’, then your organisation needs a Unified Communications as a Service (UCaaS) solution.   Unified Communications as a Service solutions combine multiple enterprise communications channels, such as a ..read more

What is Call Centre Technology? The Upcoming Trends To Know Call centre technology has drastically evolved over the past few years moving from simple phone systems, to omnichannel customer experience technology. New innovation technology in call centre software enables businesses to leverage the latest in Artifical Intelligence, increase automation, improve customer retention and provide the ‘ultimate’ customer experience. In this article, we’ll break down everything you need to know about call centre technology including future trends and the top considerations to be aware of when comparing s ..read more

ipSCAPE is honoured to be recognised as a finalist at the Premier’s NSW Export Awards 2023 for ‘Advanced Technologies’.  The prestigious Premier’s NSW Export Awards highlights the success of Australian exporters within the international market. The ‘Advanced Technologies’ category is based on the criteria “For outstanding international success in the field of information technology, digital technologies, software, hardware or digital services“.  This recognition reflects the excellence of ipSCAPE’s cloud contact centre solution market offering that is used by organisation’s globally ..read more

Call centres play a crucial role in the customer experience journey. One of the primary challenges of making sure the customer experience is smooth is getting the customer to the right person. Technology has evolved dramatically with a breadth of options from the push button IVR system to more sophisticated interactive voice response systems. This article will explore how the next generation of IVR technology is revolutionising the way organisations deliver customer support through the channel of voice. Discover how your organisation can capture the benefits of call centre IVR technology and i ..read more

  ipSCAPE is thrilled to announce our CEO, Fiona Boyd, was recognised as the ‘Executive Leader of the Year’ at the 2023 Women in Digital Awards. This prestigious award reflects Fiona’s outstanding commitment to driving digital transformation across Australia and within the Contact Centre as a Service (CCaaS) industry.   Noted by the Women in Digital’s judging panel, “Fiona is a dedicated and collaborative senior leader with a passion and demonstrated track record for building successful teams, businesses, and new products over her 25+ year career.”  Fiona’s leadership has b ..read more