In today’s hyper-connected world, customer expectations have reached an all-time high. They crave instant gratification, personalized experiences, and seamless interactions across their preferred communication channels.  Among these, WhatsApp stands out as a dominant force, boasting over 2 billion active users globally. This massive user base presents an unparalleled opportunity for businesses to forge meaningful connections and drive substantial growth. But how can businesses effectively harness this potential?  The answer lies in the transformative power of CEQUENS WhatsApp Chatbo ..read more

When it comes to the future of customer support, the truth is, the future is already here. We’re living in an age of rapid technological evolution, where innovations in communication and service have reshaped how businesses and customers interact. Yet, despite these advancements, there’s still significant room for growth and improvement ..read more

Not long ago, businesses relied on phone calls, emails, and SMS as their primary means of communication, each channel operating in isolation, leading to inefficiencies and missed opportunities. The demand for seamless, automated, and scalable communication grew as digital transformation accelerated. Enter communication APIs: the invisible yet powerful connectors that bridge businesses with customers across multiple channels in real time ..read more

Ramadan presents unique challenges and opportunities for businesses, including higher engagement, increased online shopping, and the need for 24/7 customer support. Conversational AI chatbots enhance customer experience, automate engagement, and drive conversions efficiently. Industries like e-commerce, healthcare, banking, and travel benefit significantly from AI-powered chatbots during Ramadan. Key benefits include instant responses, multilingual support, improved accessibility, and personalized recommendations. Real-world examples demonstrate how leading brands leverage AI chatbots to boos ..read more

Did you know that 90% of customers expect consistent interactions across channels? Yet only 8% of businesses deliver a truly seamless omnichannel experience ..read more

Curious about how fintech chatbots are shaking up the financial world? These AI tools are improving customer service and making banks more efficient. In this article, you’ll learn what a fintech chatbot is, how it works, and the benefits it can bring to financial institutions and their customers ..read more

To capitalize on Ramadan’s digital acceleration, businesses must move beyond traditional marketing and adopt an omnichannel strategy that meets customers where they are. CEQUENS Omni-Channel Chat empowers brands to unify customer conversations across platforms, automate personalized interactions, and optimize response times—driving deeper engagement, higher conversions, and lasting customer loyalty. This e-book unpacks the latest consumer trends, key engagement strategies, and actionable insights to help businesses maximize their impact and ROI during Ramadan 2025 ..read more

Omnichannel marketing has become ubiquitous, replacing buzzwords and lackluster strategies. Surveys show that businesses with omnichannel strategies achieve a 91% higher year-over-year customer retention rate compared to retail companies without it. Omnichannel marketing also boosts sales by 287% and increases the likelihood of personalized online purchases by 80 ..read more

Think back to the early days of customer support. Customers had to dial a phone number, wait on hold for what felt like an eternity, and hope the operator on the other end didn’t transfer them to the wrong department (again). Support agents tried their best to resolve issues while sorting through stacks of outdated manuals. If you needed help after 5 PM, your best bet was sending a letter and crossing your fingers that it didn’t get lost in the mail. It was chaos, but somehow, we all survived ..read more

Learn about how CEQUENS and Meta are empowering marketers to leverage conversational marketing tools, turning customer engagement into measurable success in this interview with Tamer Nassrawin, Director of Presales & Customer Solutions. Why is it important to engage with marketers as the drivers of change ..read more