Michelle Gauchat, US head of banking and capital markets consulting at Deloitte, joins hosts Kristin Korzekwa and Bill Dworsky to discuss how 2023 has shaped retail banking strategy. Gauchat also talks about the importance of deposits and AI, challenges facing small businesses, and improving customer banking experiences. This episode explores retail banking trends, digital transformation in banking, and changes we can expect for payments and deposits in 2024 ..read more

Law Helie, General Manager of Consumer Banking at nCino, joins Deloitte’s Kristin Korzekwa and Bill Dworsky to discuss consumer centered banking approaches. In this episode, we are provided with insights on how to provide more personalized customer experiences, especially when dealing with transactions such as consumer lending. Change management found when utilizing banking technologies have been driving business transformation in modern banking, and the new generation of AI capabilities will seemingly continue to enhance these experiences ..read more

In this episode, Kristin and Bill are joined by Paul Dilda, Head of Deposits, Segments and Consumer Strategy for US P&BB at BMO Harris Bank to share insights on how to deliver enhanced customer experiences and helping customers achieve real financial progress ..read more

In this episode, Kristin and Bill are joined by Emily Abbas, Chief Consumer Banking and Marketing Officer at Bankers Trust as they discuss new approaches for cultivating community through banking efforts and banking initiatives ..read more

Join us as we dive into conversations with financial services leaders from across the industry in a podcast series from Deloitte’s retail banking practice ..read more

In this episode, we take inspiration from traditional retail consumer shopping to explore common themes in retail banking. There are so many interesting parallels and intersection points between the two, and banks and retailers both can really learn a thing or two from each other as they look for ways to better serve consumers ..read more

In this episode, we discuss how regulatory and related macro policy trends are impacting retail banks in the marketplace and what they should consider going forward. Host Kristin Korzekwa, managing director at Deloitte Consulting LLP, is joined by Paul Sanford, an industry veteran of the CFPB, OCC and FDIC; and Tom Nicolosi, the consumer and retail banking leader for Deloitte’s risk and financial advisory practice ..read more

In this episode, we discuss customer experiences, the impact of technology in digital banking, and modern marketing in banking. Host Kristin Korzekwa, managing director at Deloitte Consulting LLP, is joined by Liz Wolverton, head of consumer banking and brand experience at Synovus, and Bill Dworsky, senior manager, Deloitte Consulting LLP ..read more