You’ve probably noticed how the quality of customer service has gotten pretty erratic of the last few years—whether it’s in-person at a restaurant/store or due to the rise of buggy automated technology. And with all the hiring market woes recently, you may be struggling to find good help for your business, too. This can be majorly problematic in a customer service business like dentistry! So this week, Jeff dives into customer service and how to make sure your dental practice creates a fantastic experience for every patient.   MGE Power Program - https://www.mgeonline.com/power-progr ..read more

We’re in a “reimbursement crisis” right now in dentistry, and it’s only going to get worse with every passing month. So this week, Jeff takes a look at the current insurance model, what it really means to be “fee-for-service,” and how you would design a strategy to smoothly transition out-of-network—so you can start getting paid your full fee for every procedure.   Your Roadmap to a Fee-for-Service Practice - https://www.mgeonline.com/roadmap Wasserman Guide - https://wasserman-medical.com/shop/product/national-dental-advisory-service-2024-fee-report-book Insurance Plan Calculat ..read more

This seems like the simplest way to create growth: simply buy a retiring doctor’s patient database and incorporate them into your own practice. It’s easier and faster than marketing on your own to attract new patients, right? Well…maybe. We’ve seen it go well but also go very poorly, depending on how the initial arrangements were made and the approach to onboarding patients. So this week, Jeff discusses when this is a good idea, when it’s a big waste of time and money, and how to successfully maximize the number of patients who actually arrive in your office if you do enter an arrang ..read more

We have a real treat for you this week! We are joined by special guest Rushi Trivedi, who has taken the best possible approach toward expanding into multiple locations. Starting in one family practice with his wife, Dr. Shilpa Trivedi, they have grown steadily and sustainably by placing an intense focus on quality of service, surrounding themselves with a team that is passionate about helping people, and learning how to organize efficiently so they can continue to grow and positively impact even more people’s lives. This week, he joins us to discuss their keys to success.   Learn more abo ..read more

Most dentists are pretty comfortable explaining the diagnosis and treatment plan to the patient. The issues tend to arise at “the close”—i.e., overcoming those last objections and getting the patient truly committed so the treatment actually gets done and the money collected. So this week, Jeff dives into closing techniques and how to ensure it really is a done deal before the patient leaves the office.   The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc Learn more about MGE - https://mgeonline.com DDS Success - https://ddssuccess.com Production Ana ..read more

Have you gone ever through periods where your practice is growing nice and steadily…and then just stops? Have you ever hit a production ceiling that just won’t budge no matter what you do? In this episode, Jeff dives into why this happens and what you should do to catalyze new growth again.   MGE Power Program - https://www.mgeonline.com/power-program Free Consultation - https://www.mgeonline.com/free-practice-analysis ..read more

More and more dentists are starting to rethink the traditional payment model. Waiting until after services have been rendered increases the likelihood that patients won’t show up or pay, as well as creating extra work to chase up late payments. So, it’s easy to see why many dentists prefer prepaying nowadays. In this episode, Jeff discusses the pros and cons of prepayments, and gives tips for implementing it successfully.   Free Consultation - https://www.mgeonline.com/free-practice-analysis The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc ..read more

What do you do if some aspect of your practice is doing poorly and no matter what you do, it just doesn’t change? Let’s say your production is down, or there are holes in the schedule, or case acceptance is low—and you’ve already tried everything, but none of it works. In this episode, Jeff discusses why this happens and what you should do next.   The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc MGE Power Program - https://www.mgeonline.com/power-program ..read more

Being a dental practice owner can be a little tricky because it’s hard to know exactly what’s going on elsewhere in the office while you’re busy chairside. And this isn’t just a problem for dentists, but really any business owner. It’s impossible to keep your finger on the pulse of every single aspect of the business, and even the most well-intentioned employees can miss things in their area or unintentionally misrepresent them, which gives you a false impression. So this week, Jeff discusses the power of inspecting for yourself and how to get a true picture of what’s occuring in your business ..read more

We all know we’re supposed to track metrics (or “key performance indicators”) for our businesses. However, oftentimes this just boils down to looking at a chart and thinking, “Oh, last month was bad,” or “last month was good”…but now it’s too late to do anything about it. When you don’t use it in real time, it becomes curious but ultimately useless information. So in this episode, Jeff discusses how to actively track key information and use it to actually improve efficiency and meet your goals.   DDS Success - https://ddssuccess.com Download list of statistics to track - https ..read more