In this episode, we deep dive into drip-pricing the practice when a headline price is initially shown to travellers when they are browsing online, where additional elements of the price being added or ‘dripped’ as they move through the checkout process. Richard Collie, Managing Associate for TLT LLP a consumer law expert at award-winning law firm with particular specialism in the leisure industry, including advising on consumer regulatory matters looking at investigations brought by the Competition and Markets Authority. We look at What is drip-pricing Examples of how it is used in travel ..read more

For the Travel Monthly Review Show - April 2024 edition -  with our expert panel featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK),  In this episode we’ll tackle: Latest industry developments: Spain’s traveller numbers, Dynamic pricing and loyalty schemes A look into Travel Payments and how this is adapting for consumers and businesses, we have a special mini-panel with  Maggie Bazemore, Knowledge Management Director | Mr & Mrs Smith  James Lemon, GTM | Gl ..read more

In this episode of Hoteliers' Voice season 4, we speak with Mustafa Gokcen, Head of Information Technology, Cheval Collection - an award-winning hospitality group with 13 luxury all-apartment locations in London, Edinburgh and Dubai. Mustafa has worked in the hospitality industry since 2012 following a move from the IT industry where he had spent the first 10 years of his career. He has worked with brands including Hilton, Starwood, and Marriott before joining Cheval Collection in 2023.    In this episode, he explains the moment he realised that hospitality is more than rooms and se ..read more

For the Travel Monthly Review Show - April 2024 edition -  with our expert panel featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK),  In this episode we’ll tackle: Latest industry developments: Spain’s traveller numbers, Dynamic pricing and loyalty schemes A look into Travel Payments and how this is adapting for consumers and businesses, we have a special mini-panel with  Maggie Bazemore, Knowledge Management Director | Mr & Mrs Smith  James Lemon, GTM | Gl ..read more

In this episode of Hoteliers' Voice season 4, we speak with Mustafa Gokcen, Head of Information Technology, Cheval Collection - an award-winning hospitality group with 13 luxury all-apartment locations in London, Edinburgh and Dubai. Mustafa has worked in the hospitality industry since 2012 following a move from the IT industry where he had spent the first 10 years of his career. He has worked with brands including Hilton, Starwood, and Marriott before joining Cheval Collection in 2023.    In this episode, he explains the moment he realised that hospitality is more than rooms and se ..read more

In our April edition of the Hospitality Monthly Review Show with our expert panel: Jonny Siberry, Group Revenue Manager, Sarova Hotel Group Daniel Simmons, CCO, HotelREZ Hotels & Resorts Thibault Catala, CEO, Catala Consulting,  We look at pressing issues in the industry, as well as the landscape in front of us - getting insider knowledge from our expert panel and guest interviewees.  This is a pretty packed episode full of additional contributors, we’ll be tackling Latest developments and news of the sector Changes in Service and delivery of guest expectations, with Harpreet ..read more

In this episode of Hoteliers' Voice Season 4 we explore the hostel market with Diogo Vaz Ferreira, head of commercial at Clink Hostels. Diogo has worked with Clink since 2021, he previously worked for Accor and Hilton having worked in guest experiences, revenue, and general manager positions. He is also part of the management board chairing the accommodation panel at the WYSE Travel Confederation (WYSE Travel Confederation is a global not-for-profit membership organisation dedicated to promoting and developing opportunities for the youth, student and educational travel industry.).  In o ..read more

Welcome to the Travel Monthly Review Show - March 2024 edition. In this episode we tackle: Some industry news including Late’s pricing, Agent debt and industry associations Spring Budget UK - The UK Government announced a range of measures to keep Britain financially fluid…we’ll analyse what they mean to the industry In our monthly feature - we’re joined by Joss Croft, CEO of UKInbound, to look at trends of the international traveller market to the UK Plus - we cannot end the show without our Quick Quiz  Featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global ..read more

In this episode of Hoteliers' Voice, we are honoured to be joined by Marriott International's  Director of Employer Branding - Central Europe to discuss the initiatives that are engaging and attracting staff.    Florian Hepp started his career at Marriott before developing his career at Westin Hotels, and Sofitel Luxury Hotels & Resorts, back at Marriott he utilised his sales and marketing training in HR and employer branding. Florian will speak about Attracting talent, managing staff shortages and the role of technology at 21st IHTF in Barcelona, but here we look at the op ..read more

In our April edition of the Hospitality Monthly Review Show with our expert panel: Jonny Siberry, Group Revenue Manager, Sarova Hotel Group Daniel Simmons, CCO, HotelREZ Hotels & Resorts Thibault Catala, CEO, Catala Consulting,  We look at pressing issues in the industry, as well as the landscape in front of us - getting insider knowledge from our expert panel and guest interviewees.  This is a pretty packed episode full of additional contributors, we’ll be tackling Latest developments and news of the sector Changes in Service and delivery of guest expectations, with Harpreet ..read more