Talkdesk Exec: 'Treat Contact Center Agents as Brand Ambassadors'
Total Retail Tech Insights
by Joe Keenan
1M ago
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Shannon Flanagan, vice president and general manager of retail and consumer goods at Talkdesk, a global cloud contact center leader for enterprises of all sizes. Listen in as Flanagan discusses her experience in the industry (0:45), her career journey to Talkdesk and the ..read more
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How Celebrus Enables 'The Lifeblood of a Business': Accurate Digital Reporting
Total Retail Tech Insights
by Joe Keenan
2M ago
In episode 40 of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Maigari Jinkiri, vice president of business development at Celebrus, a customer data and fraud prevention solution. Listen in as Jinkiri provides an overview of the business and how it works with retailers (0:45), his professional background that led him to recently join Celebrus ..read more
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How ViralMoment Helps Brands Tap Into the Power of Social Video
Total Retail Tech Insights
by Joe Keenan
3M ago
In episode 39 of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Chelsie Hall, founder of ViralMoment, a startup AI social intelligence tool. Hall was the winner of the Startup Challenge at this year's Total Retail Tech event. Listen in as Hall provides an overview of ViralMoment (1:05), how brands can implement and access insights using the ..read more
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Simon-Kucher Retail Exec Talks Consumer Behavior and Holiday Planning
Total Retail Tech Insights
by Joe Keenan
3M ago
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Shikha Jain, partner and head of North American retail and consumer at Simon-Kucher, a global commercial growth and strategy consulting firm. Listen in as Jain discusses the work that Simon-Kucher does with retail organizations and the positive impact that it has had on ..read more
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How Retailers Can Use Omnichannel Tech for Better CX
Total Retail Tech Insights
by Joe Keenan
3M ago
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Josh Goodelman, chief revenue and operating officer at KWI, a retail point-of-sale and unified commerce platform. Listen in as Goodelman discusses his current role and professional background (1:00), KWI's offerings for retail clients (2:00), and highlights from Total Retail's 2023 Retail Technology Report, recently produced in ..read more
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Rokt Exec Shares How Retailers Can Optimize E-Commerce Checkout UX
Total Retail Tech Insights
by Joe Keenan
3M ago
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Ashley Firmstone, senior vice president of customer success at Rokt, the global leader in e-commerce technology. Listen in as Firmstone discusses the solutions Rokt provides for retailers (1:02), how the technology company helps improve the shopper purchase journey (4:10), and how improving the online ..read more
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How DHGATE Group Supports Cross-Border E-Commerce Growth for MSMEs
Total Retail Tech Insights
by Kristina Stidham
3M ago
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Diane Wang, founder, chairperson, and CEO of DHGATE Group, one of the leading B2B cross-border e-commerce platforms in China. Listen in as Wang discusses the DHGATE and MyyShop businesses, as well as her professional background and career (1:00), and her insights on trends in ..read more
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Braze Exec: Effective Creative is Key in Building Meaningful Moments, Customer Loyalty
Total Retail Tech Insights
by Joe Keenan
3M ago
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Mariam Asmar, vice president of strategic consulting at Braze, a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. Asmar discusses her professional background and the Braze business (1:00), her take on the state of the e-commerce industry ..read more
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Botify Exec Details SEO Strategies to Drive Online, Offline Traffic
Total Retail Tech Insights
by Joe Keenan
3M ago
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Frank Vitovitch, vice president of solutions consulting at Botify, an enterprise software company that helps brands turn organic search into an efficient, measurable and sustainable channel for both traffic and revenue growth. Listen in as Vitovitch provides an overview of Botify's product offerings (0:56), his role ..read more
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Competera's CEO Offers Best Practices for AI-Driven Dynamic Pricing
Total Retail Tech Insights
by Joe Keenan
3M ago
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Alex Galkin, founder and CEO of Competera, a technology company that offers a comprehensive pricing platform. Listen in as Galkin discusses Competera's offerings and why he decided to start the company (0:51), the advice he would go back and give himself when starting the ..read more
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