In this episode, Johan Munck, CEO of Polarn O. Pyret, discusses modern retail practices, focusing on omnichannel retailing, circular economy and sustainability. The conversation highlights how integrating these principles not only benefits the environment but also strengthens brand loyalty and customer engagement, driving both ecological and economic value in today's retail market. Furthermore, learn about how implementing systems like endless aisles and store stock hubs can enhance customer experience and the importance of accurate inventory management in retail ..read more

In this episode, our guest Darko Tushev explores the vital role of Order Management Systems (OMS) in modern retail. Learn about the importance of breaking down silos between online and physical retail operations, promoting leadership alignment on customer-centric values.  Darko addresses challenges like meeting heightened customer expectations for fast delivery and seamless returns, advocating for a holistic approach to retail operations, where OMS plays a central role in orchestrating inventory visibility and order fulfillment across diverse channels. His insights emphasize the importanc ..read more

In this episode, Joe Lopardi, Director of Retail at Trina Turk, shares his insights on the evolving retail landscape, highlighting the critical role of store associates in fostering customer relationships and internal team collaboration. Learn about incentivization to pooled commissions, hosting events, engaging with local communities and more strategies for driving sales in the lifestyle retail segment. Joe believes that by aligning with brand values and creating unique customer experiences, brands could establish brand loyalty that resonates with their clientele ..read more

In this episode, our special guest, Amy Carr, delves into the evolving landscape of retail and customer engagement strategies. We discuss the dynamic shift from traditional retail to digital platforms, emphasizing the challenges and opportunities presented by merging online and offline shopping experiences.  She highlights the importance of personalized customer journeys, social media, post-purchase customer engagement tactics and the role of data analytics in optimizing every stage of the customer journey, from initial acquisition through to retention strategies. Amy’s beliefs are driven ..read more

In this episode, Jeff Fisher, the VP of Retail at Blenders Eyewear, shares his insights on various aspects of the retail industry from significance of customer experience, emphasizing the role of store associates in building trust and facilitating online sales. He also speaks on inventory management strategies and the benefits of using Shopify POS for digital-first retailers and more. Gather valuable insights into navigating the dynamic retail landscape while prioritizing customer satisfaction and sustainability efforts ..read more

In this episode, our special guest, John Prothro, President and CEO of Foot Solutions, provides a deep dive into the brand's customer-centric retail model. With an emphasis on service over product, Foot Solutions prioritizes personalized orthotics and footwear solutions, backed by a commitment to customer care and education. Prothro shed light on the brand's innovative use of technology to empower customers, offering online resources and educational materials for informed decision-making.  Additionally, we explored the challenges and rewards of franchising, underscoring Foot Solutions' un ..read more

In this episode, our special guest, Nate Skiver, the founder of LPF Spend Management, delves into the intricacies of omnichannel strategies like Ship From Store, managing relationships with logistics partners, and optimizing store fulfillment and shipping strategies for fashion retail brands. Additionally, he touches on the challenges that retailers face when implementing Ship From Store and possible solutions to overcome them. With over 20 years of experience, Nate Skiver has had a prosperous retail career, demonstrating leadership in transportation, order management, order fulfillment, and l ..read more

In this episode, our special guest, Jamie Schisler, Chief Comfort Officer at Upwest, delves into the unique challenges faced when initiating a brand within a well-established corporation. Additionally, the episode touches on the role of brick-and-mortar stores in retail and the evolving landscape of digital-first brands. Jamie Schisler has more than two decades of experience in merchandising, strategy development, design, marketing, and digital within the retail sector. Jamie's retail journey commenced in merchandising at Abercrombie & Fitch and continued through Express, the parent compan ..read more

This episode’s special guest, Nick Nedev, Digital Product Manager for BJ’s Wholesale, discusses the value of inventory explainability and how omnichannel owners leverage this concept to effectively manage their business. How is inventory explainability defined and how do omnichannel owners use this concept to manage their business? What Key Performance Indicators (KPIs) should be employed to measure inventory explainability? How does this information aid in strategic inventory considerations and help omnichannel owners maintain positive relationships with partners?  In this episode, we d ..read more

This episode’s special guest,  Matthew Lafone, President of The Athlete's Foot, shares key insights and tips on how retail brands can best navigate changing consumer behavior and approach sustainability in retail today. How can retail brands best uplift underserved communities and promote social justice? What's the key to enduring success amid times of change in retail? In what ways can retailers meaningfully mitigate the negative impacts of consumerism by implementing sustainable initiatives?  We answer these questions and many more with this episode’s special guest, Matthew Lafone ..read more