Positive interactions with customers can create a ripple effect within the community. When customers have a good experience, they are more likely to share that experience with others. In today's episode, Eric and Jake discuss several key strategies that PCOs can implement to maintain a positive impact on the industry. In addition, they share insights on how inside salespeople can effectively follow up and create a lasting positive impression, even if the initial call doesn't result in a sale. Topics Include: Introduction (0:00) Positive impact on the industry (9:32) Community-focused sales a ..read more

Training salespeople in the pest control industry with honesty, integrity, and a high level of professionalism is essential for the success and reputation of your business. In today's episode, Eric and Jake discuss the importance of being proactive and well-informed about regulations in the pest control industry. In addition, they both share their personal experiences of training sales teams with a strong focus on honesty, integrity, and professionalism. Topics Include: Introduction (0:00) New Facebook Group for Non-Owners (4:55) Government Regulation in Pest Control (7:09) W-2 vs. 1099 Empl ..read more

Communication, education and retention, are all key components of running a successful pest control company. In today's episode, Eric and Jake welcome Paul Townsend, the Operations Manager for Animal & Insect Pest Management Inc. Educating customers about the services being provided, the potential risks associated with pest infestations, and preventative measures they can take can help them make informed decisions and feel confident in the services they are receiving. By educating customers, pest control companies can also establish themselves as trusted experts in the field. Topics inclu ..read more

In today's episode, Eric and Jake welcome Noah Besheer, the fourth-generation president of Gunter Pest and Lawn. Noah demonstrates a strong commitment to incorporating green and sustainable practices into his pest control company. This dedication is evident through initiatives such as the use of electric vehicles and solar power in the company's operations. In addition, Gunter Pest and Lawn's emphasis on building relationships with their employees is another innovative aspect of their business. Topics Include: Introduction (0:00) Podcast Milestone: 100,000 Downloads (4:47) Guest Introduction ..read more

This episode comes with a sensitive content warning as it covers topics such as mental illness, family trauma, suicide, and the loss of a child. In today's episode, Eric along side with Jake and Jana navigate the aftermath of the tragic loss of their 14-year son, Jess Melvin Claus. Throughout the episode, they emphasize the importance of recognizing the small miracles and blessings that occurred amidst the tragedy. They also reflect on how this experience has reshaped their priorities in both their personal lives and our business. Topic Include: Introduction (0:00) Dealing with loss and grie ..read more

Building relationships and actively participating in industry associations are key factors in creating opportunities for mergers and acquisitions in the pest control industry. In today's episode, Eric and Jake welcome Michael Bosco from Safe Haven Pest Control. Michael discusses the importance of building relationships, networking, and staying engaged in industry associations so PCOs can position themselves for growth, expansion, and successful acquisitions. Topics Include: Introduction (0:00) Guest Introduction: Michael Bosco (4:41) Michael Bosco's Background (6:26) Transition from Technici ..read more

Building a strong team with aligned core values is crucial for the success and growth of your pest control company. In today's episode, Eric and Jake welcome Josh Fleener, President of Pest Pros Pest Solutions. Josh shares insights into scaling his business, developing a strong team culture, and the core values that have driven his company's growth. By focusing on core values such as commitment to personal growth and genuine connection, Josh was able to create a positive and supportive work environment where team members feel valued and motivated. Topics include: Introduction (0:00) Managing ..read more

As a PCO, it's okay to have opinions and engage in political discussions, but it's crucial to be intentional about what you say publicly. In today's episode, Eric and Jake discuss why business owners should be cautious about making public statements that could be polarizing. The goal is to ensure that your business remains focused on what truly matters—providing excellent pest control services and maintaining good relationships with both employees and customers. Topics Include: Introduction (0:00) How to navigate polarizing conversations (4:27) Blue-collar industry and political leanings (9 ..read more

In today's episode, Eric and Jake dive into the world of digital marketing with special guest, Mat Rogers, COO of Lizard SEM. Mat discusses the latest features in Google's digital marketing landscape and how they impact pest control companies. If you want to stay ahead of your competitors and drive engagement, don’t miss this information packed episode. Topics Include: Introduction (0:00) Guest Segment: Mat Rogers (5:43) Current Trends in Digital Marketing (6:24) Importance of Local SEO (8:45) SEO vs. Local SEO Explained (10:06)Keywords and Content Creation (12:57) Enhancing Google Business ..read more

Whether it's through digital marketing, community involvement, or direct engagement, there are numerous ways to grow your pest control company. In today's episode, Eric and Jake address a question posted from Dominion Pest Control in the Bug Bux+ Facebook Group. Dominion Pest Control is a new company looking for advice on how to get customers. Eric and Jake share their top 20 tips for acquiring new customers. Topics include: Introduction (0:00) Shoutout to Dominion Pest Control (3:45) Getting Customers: No Easy Way (6:11) Leveraging Friends & Family for Initial Customers (7:29) Creating ..read more