Abstract Grounded in the quiet weather communication typology, we conducted two between-subjects experiments comparing humanising to organisational voice messages in predicting disaster organisation-public relationships, publics' message passing intentions, and publics' community resilience perceptions in the U.S. tornado context. Study 1 examines these relationships in the missed event context, where a tornado was not forecasted, but occurred. Study 2 examines these relationships in the false alarm context, where a tornado was forecasted, but did not occur. Results show differing processes ac ..read more

Abstract Business continuity management (BCM) is an analytic process capable of fostering the resilience of critical societal functions. While previous research on BCM primarily has focused on its applications within individual organizations, today's modern society involves networks of interdependent actors collectively delivering these essential functions to end users. This necessitates an expansion of BCM to accommodate a multiactor context. Critical considerations that need to be addressed in multiactor BCM involve shared use of a common, finite resource by several actors, or situations whe ..read more

Abstract In the digital age, social media (such as Weibo, Twitter), as a rich source of data, has become a vital platform for businesses to communicate and engage with their audiences. In this paper, we investigate crisis management effectiveness for enterprises using social media. To achieve this goal, a CRITIC-EDAS (the abbreviation for criteria importance through inter-criteria correlation-evaluation based on distance from average solution) evaluation approach is proposed. First, from the perspective of Weibo, an evaluation index system for the effectiveness of enterprise crisis management ..read more

Abstract The goal of this study is to present a thorough analysis of the ways that organisational culture (OC) and risk assessment competencies of leaders affect the creation of strategic frameworks, especially about high-quality crisis decision-making. A self-administered questionnaire was distributed to 436 organisational personnel; 304 valid responses were received, and these were analysed using variance-based structural equation modelling. The findings show that OC, leadership risk assessment and a strategic management plan (SMP) are favourable predictors of high-quality crisis decision-ma ..read more

Abstract This article provides a systematic literature review of existing strategic crisis management training research. The review explores practices on which strategic crisis management skills to prioritize and how to train these skills to be prepared when a crisis strikes. Our research question was: How is strategic crisis management trained, and is there a best practice? In all, we identified 538 articles from 3 databases and read the abstracts. From this, we selected 41 articles based on the defined inclusion criteria and read them as a whole. In the end, eight articles were a part of thi ..read more

Abstract The risk perception of lay people is believed to be guided by qualitative characteristics of risk they perceive. Outrage factors refer to perceived characteristics of risk that arouse emotional responses and thereby influence risk perception. Conducting a content analysis of coronavirus disease 2019 online news coverage, we identified outrage factors embedded in news stories to determine how those factors are associated with audience engagement, measured by counting news consumer comments and clicks on emotional expressions on each news story. As a result, the average outrage score fo ..read more

Abstract During COVID-19 pandemic, higher education institutions (HEIs) implemented new types of working, teaching and communicating quickly. Thereby, faculty staff faced multiple challenges in professional regards. They were in a ‘sandwich position’ between the HEIs and the students and they presumably took on the role of ‘on site’ crisis managers who often had to embed the situation communicatively. Against this background, this article addresses the questions: What challenges for HEIs revealed during the COVID-19 pandemic from the teachers’ perspective? And: To what extent can assumptions a ..read more

Abstract The literature confirms that organizational ambidexterity (OA) is the key to increasing an organization's prospects for survival and success in an increasingly volatile, uncertain, complex, ambiguous (VUCA) international environment. A critical review of this literature reveals that the conceptualization of OA is disorganized and ambiguous when it establishes and labels relevant aspects of this construct, such as its development and implementation. This study provides a conceptual framework for OA and its dimensions and explains the mechanisms for building and implementing OA. The mos ..read more

Abstract Small- and medium-sized enterprises (SMEs) play a significant role in the global economy, particularly, in tourism and hospitality. However, they face challenges due to their vulnerability to external disruptions. A research model was proposed to enhance SME resilience in tourism through supply chain collaboration, strategic human resource and adaptive capability. Drawing on Dynamic Capability Theory, a total of seven hypotheses were presented. The data collection were conducted in Malaysia. There were 210 SME owners/managers participated in the survey. Data were analysed using S ..read more

Journal of Contingencies and Crisis Management, Volume 32, Issue 2, June 2024 ..read more