Join us on this episode of the Pawsitive Leadership Podcast as we sit down with Connie Guiliano, the owner and founder of PawsTime, a company that creates custom and unique on-hold messages for your practice. With 18 years of experience in the message-on-hold industry, Connie brings a wealth of knowledge to the table. We talk about client loyalty, how to solve communication issues between clients and reception, and how on-hold messages can make a positive impact on your practice!   Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane!   G ..read more

Andrea and David are joined by special guest Isaiah Douglass, a financial advisor and expert in bitcoin, to discuss the intersection of cryptocurrency and veterinary practices. As bitcoin and other digital currencies continue to gain popularity, veterinary practices are exploring how they can integrate these technologies into their business models. Isaiah shares valuable insights and practical tips for veterinary practice owners looking to navigate the world of cryptocurrency, offering a fresh perspective on financial management in the veterinary industry. Tune in to learn how bitcoin could im ..read more

In this episode, Andrea & David talk with Heather Prendergast, RVT, CVPM, SPHR, and the CEO of Synergie Consulting about all things leadership in a veterinary practice, including culture, KPIs, critical goals, and difficult conversations. As an author, technician, leader, manager, presenter, and advocate for our profession, you won't want to miss this one!  Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane!   Our Links: Website: https://www.pawsitiveleaders.com/   FB: https://www.facebook.com/PAWSitiveLeaders   IG: https ..read more

Andrea and David interview, Eric Garcia, Co-Founder of SimplyDONE Tech Solutions and Fidu, social media, digital marketing, and branding guru. In this episode, Eric shares how to handle negative reviews and how to properly solicit positive reviews. He breaks down digital marketing like a boss, how he does a digital detox, and the best way to use social media for client education. Eric is the Co-Founder of Noodle U, digital CE like you've never seen. He shares the Noodle U story with us.  Join us, grab a cup of coffee, or pour a glass of wine, enjoy the session! Stay happy and sane! Websit ..read more

Andrea and David dig in deep with Phil Richmond, DVM, CAPP, CRT, CHC-BCS, CCFP, the founder of Flourishing Phoenix Veterinary Consultants, about how to infuse mental wellbeing and psychological safety in our veterinary practices. Phil talks about how we can use resiliency, emotional self regulation, optimism, and so much more to develop skills for managers and their team for sustainability in ourselves, our teams, and our practices. How can we as leaders create a psychological safe environment for our teams to flourish. Join us, grab a cup of coffee or pour a glass of wine, enjoy the sess ..read more

In this episode, Andrea & David speak with Terry O’Neil, CPA, and Partner at KSM. Terry is a former practice owner, administrator and now serves veterinarians and managers as a CPA in the veterinary department for KSM accounting. He consults and provides guidance to veterinary hospitals in all aspects of accounting, finance, and operations. We chat about managing employee labor, dealing with rising wages, how to staff correctly and smartly, and how to see labor as an investment rather than an expense. Join us, grab a cup of coffee, or pour a glass of wine, enjoy the session! Stay happy and ..read more

In this episode, learn all about training the veterinary team as Andrea & David interview Amy Newfield, MS, RVT VTS-ECC, Director of Veterinary Nursing Leadership at Veterinary Emergency Group (VEG), owner of Veterinary Team Training, & author of “Oops, I Became a Manager”. Amy discussed the importance of good team training and the benefits training brings to the practice and the individuals. Amy digs in deep identifying areas our practices need more training, she discusses how to create a Train the Trainer position, the logistics of developing a team training program, and me ..read more

In this episode Andrea & David talk with Melina Palmer, a behavior economist and the founder of The Brainy Business, about what our clients really want and how we can tell them without putting them through vet school during their pet's visit. Melina talks about how we can confidently present the best pet care for our patients that appeals to our client's subconscious & how they make decisions. Join us, grab a cup of coffee or pour a glass of wine, enjoy the session! Stay happy and sane!   Facebook https://www.facebook.com/thebrainybiz/ Instagram https://www.instagram.com/thebrainy ..read more

In this episode, Andrea and David chat with Will Lindus, Director of Operations at IT Guru about all things cybersecurity. Will talks with us about phishing, antivirus, ransomware, RATS, quishing, and more! We learn what these are and how to keep our practices safe!  Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane!   Show Links: https://www.linkedin.com/in/williamlindus/ https://itguru.vet   Our Links: Website: https://www.pawsitiveleaders.com/   FB: https://www.facebook.com/PAWSitiveLeaders   IG: https://www.instagram ..read more

In this episode, Andrea and David talk with Rob Best, CVPM, CFN, CEO at Best Leadership for the second time on the show. Rob talks with us about Psychological Safety, Organizational Culture and Agility, and Influencing Human Behavior.  We talk about HOW leaders can care for people, our employees, and how leaders can lean-in to conversations. Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane! Show Links: Best Leadership- https://bestleadership.com/ LinkedIn- https://www.linkedin.com/in/rbest13/   Our Links: Website: https://www.pawsitiv ..read more