Have you ever sat down to a meal that whisked you away to another place, without ever leaving your seat? Join me, Michelle Oliver, and John from Experiential Experts Alliance as we unfold the magic of food and beverage in transforming outdoor hospitality. We delve into the essence of crafting authentic culinary experiences that do more than just feed the body—they feed the soul. John brings his trove of knowledge to the table, illuminating how every flavor, aroma, and locally-sourced ingredient weaves into the narrative of the destination, leaving guests with a story to tell long after their p ..read more

Experience a revolution in RV travel as we sit down with the remarkable Ashley Skeeters of Castle Park Investments. Uncover the secrets of how they're reshaping the hospitality landscape through strategic acquisitions, cutting-edge technology, and a blend of data-driven and human-centric approaches. Ashley offers a window into the challenges and triumphs of modernizing traditional RV parks, bringing the comforts of technology to the great outdoors while maintaining that irreplaceable personal touch. Delving into the heart of hospitality, we share stories that prove the power of personal conne ..read more

Embark on a journey through the intricacies of hospitality with me, Michelle Oliver, as I recount the lessons learned from visiting three unique eateries. Witness firsthand how a shift in ownership can transform the very soul of an establishment, and why the energy and engagement of the staff are more than just nice-to-have—they're the cornerstone of success in the food and beverage sector. Through candid tales, I underline the thin margins that make or break these businesses and propose a seemingly paradoxical strategy: sometimes, you need to give more to get more. In this heart-to-heart, we ..read more

Have you ever considered the unsung heroes who ensure your hotel stay is immaculate? Santosh Kuruvilla joins us straight from the dynamic world of hospitality to share his remarkable trajectory from Kerala, India to becoming a hospitality maestro. His story, beginning with the humble task of scrubbing toilets in Nashville, unfolds to reveal how the meticulous craft of housekeeping is pivotal to guest satisfaction and the industry's backbone. When was the last time you felt truly cared for during a hotel stay? The conversation with Santosh dives into the heart of hospitality, where genuine ser ..read more

Embark on a journey with Mike Harrison, the visionary COO of CRR, as we uncover the transformative world of experiential hospitality on today's show. Mike's fascinating leap from the food and beverage arena into the hospitality industry showcases the rich tapestry of lessons he's woven together, including the influence of his time in Switzerland and the intricate cultural nuances he's brought to the table. Discover how CRR is elevating the standards of resort and residential management, merging sophistication with modern hotel-style practices to influence their elevated brand of RV Resorts. A ..read more

Ever had a meal that was so much more than just food on a plate? I recently found myself wrapped in the warmth of exceptional hospitality, right in the heart of Montana's wintry terrain. This week on the podcast, I, Michelle Oliver, share the story of a visit to a quaint Mediterranean restaurant that became a night to remember. It wasn't just the delectable dishes or the impressive array of wines that made it special, but the profound connection with a staff who were not merely employees, but passionate storytellers and dream-weavers of their craft. Join us as we explore what it truly means t ..read more

Have you ever gathered around a fire and felt an instant connection with the people beside you? This week, let's embark on a journey to explore the magnetic draw of fire in creating community and warmth in outdoor hospitality.  From innovative heated outdoor chairs to unique fireplaces, we discuss creative ways to integrate the elemental allure of fire into your hospitality spaces, ensuring your guests always have a cozy spot to gather and share stories. Outdoor hospitality thrives on the pillars of creativity and innovation. Heated outdoor chairs, unique fireplaces, and versatile fire p ..read more

Embark on a journey into the heart of modern camping with Casey Cochran of Campspot, a pioneer who's seamlessly blending the rustic charm of campgrounds with the cutting-edge efficiency of technology. Experience firsthand how over 2,300 campgrounds are transforming their business model and customer journey with groundbreaking reservation software. This isn't just about booking spots; it's about reshaping the entire camping experience with Campspot's smart, user-friendly tools that cater to the unique essence of each outdoor haven.  Imagine a world where campground owners can break free f ..read more

? Join us for an enlightening episode of the EXPERIENTIAL HOSPITALITY EXPERTS show  and Podcast as we sit down with Ali Rasmussen, the Co-Founder of Spacious Skies Campgrounds! ?️ In this captivating conversation, Ali shares the inspiring story behind the creation of Spacious Skies Campgrounds, a haven for nature enthusiasts and adventure seekers. Discover the unique vision and mission that drive Ali and the team to provide a one-of-a-kind camping experience, surrounded by the beauty of the great outdoors. ? Learn about the journey of turning a dream into reality, the challenges faced ..read more

?️TALKABOUT TV Presents Expitality Time?️??️?️ Live!     Friday Reflections Michelle, engaged in experiential hospitality, offers weekly insights into the lessons gleaned from diverse hospitality environments, whether indoor or outdoor. Embracing New Beginnings The significance of releasing the old to usher in the new. Stressing the necessity of closures to facilitate the transformations essential for fresh starts. Understanding Human Desires: Michelle keenly observes that guests and team members, much like children, yearn for acknowledgment, recognition, and understanding. The con ..read more