Since April 1, 2020, the occupational and professional boards in New Jersey have disciplined more than 20 licensees for sexual misconduct in a professional setting. As a part of sweeping reform, the Attorney General issued Administrative Executive Directive 2021-3 in April 2021, cracking down on sexual misconduct by professionals licensed by the 51 boards and committees operating under the Division of Consumer Affairs (DCA). Multiple new policies and improvements in existing processes were added to help prevent sexual misconduct from occurring and to promote accountability among licensees, ens ..read more

The Conventus Practice Advice Hotline has experienced an uptick in practices calling and asking about their responsibility in providing interpreters for patients with Limited English Proficiency. Many believe they have no responsibility at all; but this is not the case. Providers should be familiar with federal and state requirements regarding LEP (Limited English Proficiency) patients and develop an effective language access plan to meet the needs of their patients. This is especially important because of the increasing number of patients who may not speak English. Depending on where you live ..read more

Texting has become a communication method of choice these days, especially for Millennials and Gen Zers. And for good reason – it’s quick, easy, and businesses can even automate messages. But texting also comes with privacy risks when it comes to the healthcare industry and sharing Protected Health Information (PHI or ePHI). Below, we answer some of the most common questions about texting patients and the risks associated with it. What is PHI? Protected Health Information (PHI or ePHI) is defined as “any information about health status, provision of health care, or payment for health care that ..read more

Creating the right insurance culture in your agency to benefit your customers, maximize your growth, and build an engaging workplace where everyone is a valued contributor takes continued attention. Many organizations lean heavily to either a service or a sales culture, with both disciplines operating in discrete silos. Generally, the orientation of the principal prevails. But we’re here to tell you that you don’t have to sacrifice one discipline for the other – you can have the best of both worlds: Everybody sells! Everybody is in service! Sales is the growth engine, and service is the relati ..read more

Over the past few decades, the number of nonphysician providers (NPPs) in healthcare settings has grown substantially. NPPs include physician assistants (PAs) and advanced practice nurses (APNs) such as nurse practitioners (NPs), certified nurse midwives (CNMs), clinical nurse specialists (CNSs), and certified registered nurse anesthetists (CRNAs). NPPs fill the gaps where physicians are lacking and offer a cost-efficient solution to improving patient care by increasing the efficiency of physicians. NPPs can also improve patient satisfaction by offering greater access and appointment availabil ..read more

Becoming a successful insurance broker doesn’t just happen by chance. It comes after building a foundation of disciplined best practices and habits that lead to success. As an insurance broker, you lead a busy life managing agents and others on your team. No doubt you want to position them for success. The best way to do this is to lead by example. Insurance agents often find inspiration through the brokers who are training them. Your team is studying your work habits and ethics and incorporating them into their own practice. That’s why it’s all the more crucial that you’re utilizing proven su ..read more

Whether you’re calling potential client leads or they’re calling you, effective insurance voicemails are essential to converting calls into sales. A successful voicemail campaign takes a bit of forethought to get the results you want. Most of us these days are so busy that our phone calls go straight to voicemail. A workday typically means you’re busy with clients from the moment you go into the office. You could be losing out on new clients when you miss a call. According to Hubspot, 80% of all sales calls go directly to voicemail. For this reason, you’ll want to leave the most compelling voi ..read more

Growing your insurance agency should be at the top of your to-do list every day, but there are many ways that you can make that growth happen. The first and most obvious way is to sell more policies. Establishing growth goals using traditional strategies from sales, renewals, cross sells, upsells, lead generation, referral plans, and more is the time-honored traditional path to build your agency book. This is often referred to as organic growth.    Another way to grow is via acquisition. This method has the potential to boost your agency growth substantially. Buy an a ..read more