In this blog post, you can discover how evolving from SLAs to XLAs can transform customer service. Learn the benefits and get a clear roadmap for a seamless transition to redefine your customer experience approach. In today’s fast-paced world, where user expectations are higher than ever, businesses across industries are undergoing a paradigm shift in their approach to customer service. The utilities sector, which encompasses services such as electricity, water, and telecommunications, is no exception to this trend. One of the most significant transformations in this regard is the s ..read more

In this blog post, we will explore how, by redefining customer service and strategies in the utility industry, we can build a future-ready, technology-driven, enhanced utility industry. When we experience good customer service, we tell two or three people. But when we experience poor customer service, we tell ten people. Word of mouth and referrals are key to gaining customers. It is important to strive to maintain high levels of customer satisfaction. This is true across industries, especially in the utilities industry. Customer service in utilities Utility companies and providers ..read more

Discover how tokenization revolutionizes and democratizes diverse asset class investments, making it a prime opportunity for financial institutions. The investment world is undergoing a massive change, as blockchain technology is reshaping the ways in which investments can be accessed and managed. The driving force behind this sweeping change? Tokenization. Tyrone Lobban, head of J.P. Morgan’s Onyx digital-assets platform, regards this transformation as inevitable and crucial. “We think that tokenization is a killer app for traditional finance,” Lobban told CoinDesk1 “If you think a ..read more

Explore the transformative potential of GenAI in our latest blog, showcasing industry use cases and sample applications that offer practical solutions for businesses ready to innovate. There’s a lot of excitement about generative AI (GenAI) these days, but what does it really mean for your business? Have these models reached the level of AGI — the kind of AI that can do anything a human can do? Or is GenAI simply a sophisticated tool for enhancing text? In this blog, we’ll demonstrate how GenAI can be a powerful asset for your business. We’ll explore practical industry-specific use ..read more

Discover the challenges businesses face with LLMs, from hallucination errors to cost uncertainties, and learn how to overcome these hurdles for effective AI integration. Contrary to popular belief, Large Language Models (LLMs) aren’t quite living up to the hype. While they hold the potential to transform business and IT operations, being aware of the risks and constraints that accompany these GenAI technologies is crucial. Here’s what businesses really need to know. What challenges do businesses face with LLMs? 1. Hallucination One major challenge with LLMs is their tendency to “ha ..read more

Discover the impact of blockchain on trust and innovation. Uncover how decentralized technology and enhanced security are reshaping industries. Author Note: Similar to the introduction of key characters in an epic or a famous web series, creators often establish a few key players at the start to help the audience focus correctly throughout the series. In the same spirit, we are setting the stage for the entire series by providing an overview of Blockchain and introducing a few key players here. In the ever-evolving landscape of finance and technology, one term has been echoing thr ..read more

In this blog post, we will explore the importance of customer self-service for the utilities sector and how we can help develop a positive customer experience, giving our customers meaningful and impactful journeys. “Building a good customer experience does not happen by accident. It happens by design.” Clare Muscutt, leading CX practitioner, UK.  In today’s dynamic business landscape, organizations, particularly those in the utilities sector, meticulously devise and optimize their operational strategies. Yet, it’s time we redirect our focus to the heart of every enterprise: it ..read more

This blog discusses how Data and AI are transforming financial institutions to deliver tailored experiences, drive growth, and enhance member engagement. In today’s rapidly evolving financial landscape, banks and credit unions are harnessing the power of data analytics to deliver hyper-personalized experiences to their customers and members. This paradigm shift is reshaping the way financial institutions engage with individuals, enhancing member engagement, and driving growth.  This exploration delves into key strategies, from leveraging customer behavior through data analytic ..read more

With ransomware and various cyber attacks becoming more frequent and sophisticated, organizations are facing mounting challenges. A prime example is MGM Resorts, which suffered a staggering $80 million loss due to a ransomware incident just last month. Slow detection, lack of a clear response plan, and delayed disclosure exacerbated the impact. With attacks becoming a regular headline and getting craftier, organizations need to step up their defenses. The good news is that AI is setting a new standard in the field. When implemented correctly, it’s helping to drastically reduce security bre ..read more

This blog explores why banks are adopting cloud migration for core banking systems and provides guidance on making informed decisions during the transition from mainframe to cloud. We all recognize that a wave of modernization swept through the banking industry around the year 2000. However, it’s important to note that what was cutting edge then may no longer be so. Many of the world’s largest banks continue to rely on IBM Z mainframes as their core banking systems. In fact, a report from IBM states that 44 banks out of 50 are using IBM Z mainframes.1 These mainframes are a workhor ..read more