Discover the impact of blockchain on trust and innovation. Uncover how decentralized technology and enhanced security are reshaping industries. Author Note: Similar to the introduction of key characters in an epic or a famous web series, creators often establish a few key players at the start to help the audience focus correctly throughout the series. In the same spirit, we are setting the stage for the entire series by providing an overview of Blockchain and introducing a few key players here. In the ever-evolving landscape of finance and technology, one term has been echoing thr ..read more

In this blog post, we will explore the importance of customer self-service for the utilities sector and how we can help develop a positive customer experience, giving our customers meaningful and impactful journeys. “Building a good customer experience does not happen by accident. It happens by design.” Clare Muscutt, leading CX practitioner, UK.  In today’s dynamic business landscape, organizations, particularly those in the utilities sector, meticulously devise and optimize their operational strategies. Yet, it’s time we redirect our focus to the heart of every enterprise: it ..read more

This blog discusses how Data and AI are transforming financial institutions to deliver tailored experiences, drive growth, and enhance member engagement. In today’s rapidly evolving financial landscape, banks and credit unions are harnessing the power of data analytics to deliver hyper-personalized experiences to their customers and members. This paradigm shift is reshaping the way financial institutions engage with individuals, enhancing member engagement, and driving growth.  This exploration delves into key strategies, from leveraging customer behavior through data analytic ..read more

With ransomware and various cyber attacks becoming more frequent and sophisticated, organizations are facing mounting challenges. A prime example is MGM Resorts, which suffered a staggering $80 million loss due to a ransomware incident just last month. Slow detection, lack of a clear response plan, and delayed disclosure exacerbated the impact. With attacks becoming a regular headline and getting craftier, organizations need to step up their defenses. The good news is that AI is setting a new standard in the field. When implemented correctly, it’s helping to drastically reduce security bre ..read more

This blog explores why banks are adopting cloud migration for core banking systems and provides guidance on making informed decisions during the transition from mainframe to cloud. We all recognize that a wave of modernization swept through the banking industry around the year 2000. However, it’s important to note that what was cutting edge then may no longer be so. Many of the world’s largest banks continue to rely on IBM Z mainframes as their core banking systems. In fact, a report from IBM states that 44 banks out of 50 are using IBM Z mainframes.1 These mainframes are a workhor ..read more

This blog discusses the top 6 data trends that will empower credit unions in the future. By reading this article, you can understand how to remain well-informed and stay ahead in the evolving landscape. Data analytics in credit unions encompasses a spectrum of activities, from deciphering intricate patterns within transaction data to predicting member behavior and optimizing lending practices. This comprehensive approach enables credit unions to tailor their services to individual member needs, mitigate risks with precision, and foster an environment of innovation and adaptability ..read more

This article explores how data-driven insights can help organizations strike a balance between robust fraud prevention measures and seamless member convenience. In the ever-shifting landscape of financial services, credit unions find themselves walking a tightrope, trying to protect their members from the clutches of fraud while ensuring an experience that’s seamless and convenient. It’s a high-stakes juggling act that Chief Risk and Compliance Officers know all too well. Imagine keeping a watchful eye on the trapeze artists, all while maintaining a dazzling show for the audience ..read more

As a CRCO, this blog will help you discover how data integration, predictive analytics, governance, and engineering solutions converge to fortify credit unions’ risk management and compliance endeavors. As a Chief Risk and Compliance Officer (CRCO) in the realm of credit unions, your role goes beyond safeguarding financial integrity; it entails navigating a complex landscape where leadership, technical prowess, and industry acumen converge. The path to success requires not just a functional understanding of risk management and compliance, but a strategic mindset that leverages you ..read more

Explore how advanced analytics, omnichannel synergy, hyper-personalization, AI, and the visionary Customer 360 approach are reshaping credit unions for enhanced member experiences and long-term competitiveness in the financial sector. In today’s rapidly evolving financial landscape, credit unions are at a crossroads, faced with both unprecedented challenges and exciting opportunities. This blog delves into a transformative journey, exploring how credit unions can harness cutting-edge technologies and strategies to elevate their member experiences, streamline operations, and remain ..read more

In this blog post, we will explore how IoT is being leveraged to enhance diagnostics and maintenance in commercial vehicles, resulting in improved efficiency, cost savings, and increased fleet uptime. In the world of commercial vehicles, ensuring optimal performance, minimizing downtime, and improving safety are critical factors for fleet operators. The integration of the Internet of Things (IoT) has revolutionized diagnostics and maintenance processes, enabling real-time monitoring, predictive analytics, and remote maintenance capabilities. Real-Time Vehicle Monitoring IoT sensors ..read more