Introduction In today’s competitive landscape, the commercial cleaning industry is more customer-centric than ever. Businesses are striving to not only meet but exceed customer expectations. One of the most effective ways to gauge customer satisfaction and improve your services is through customer feedback. This article will explore why customer feedback is crucial in the commercial cleaning sector and offer strategies for collecting and utilizing this invaluable data. Why Customer Feedback is Essential in Commercial Cleaning Customer feedback serves as more than just a performance metric; it ..read more

Growing a building services company starts with a streamlined operation. This article covers the types of software that take your business to the next level. Technology For Building Services Team Management Operating a building services company consists of various departments, managing teams of varying sizes at multiple locations, trying to ensure every task is being completed to keep clients happy, and also making sure that your employees are taken care of. In short, it’s a lot to manage. You want to facilitate communication between your teams better and cut down on time consuming tasks. The ..read more

This article outlines how Building Service Contractors can write Proposals for Carpet Cleaning services, things to remember while you quote carpet cleaning work, tools that can help with a carpet cleaning proposal, and everything you need to submit a carpet cleaning service proposal. When bidding on a carpet cleaning job, you want to make sure that you’re putting your best foot forward — literally. Carpet cleaning is a highly customer-service based profession in which you will have a lot of direct contact with your client throughout the entire process. From making a good first impression to&nb ..read more

The commercial cleaning industry is ever-changing, and at Route, we strive to be at the forefront of innovation and growth. It’s with immense pride that we look back at our first-ever user conference, a milestone event that brought together members, clients, and industry leaders. Here’s an inside look at what made this event an unforgettable experience. Insights Our conference had some insightful presentations. We shared current trends, technological advancements, and best practices, igniting vibrant discussions and providing valuable insights. A Glimpse into the Future of Route We unveiled ex ..read more

The building services industry is fast-evolving. Catch up on the latest and most exciting trends in building services. The global building services market is experiencing a period of rapid growth. In fact, industry analysts predict that it will expand at a compound annual growth rate (CAGR) of more than 5% over the next five years. Fueling this growth is a dedication to future-focused methodologies and technologies alike, performed by a workforce that is more equipped and capable than ever before. Today, we’re taking a look at five recent trends that are shaking up the building servi ..read more

Find out how building service providers are adapting and adopting technology to reduce their costs and grow their business. For decades, the building service contracting industry revolved around pen and paper. Those providers who did have access to a set of tech tools used them to perform discrete tasks. Until recently, a comprehensive suite of automated resources designed for this niche didn’t exist. As a result, labor costs were high and productivity waned as manual efforts reigned supreme. Today, machines in almost every industry are becoming autonomous and this sphere is catching up. Now ..read more

Overscheduled? Underscheduled? Whatever your case may be, we’ve got a helpful guide on avoiding common scheduling mistakes. Overscheduled? Underscheduled? Whatever your case may be, we’ve got a helpful guide on avoiding common scheduling mistakes. In the realm of building services, scheduling equals success. With so many stakeholders involved and deliverables to meet, it’s imperative to set a timeline at the onset of each project, defined by key checkpoints along the way. Despite knowing this, it’s not uncommon to find project managers swamped with unmeetable deadlines, working until the eleve ..read more

Building Service Contractors that follow schedule management best practices increase first-time fix rates for new clients and better retain their existing ones. Building service contractor scheduling can get messy quickly, especially for large companies with many customers and employees to manage. When managed poorly, these problems can spiral out of control. This can lead to unhappy customers who aren’t getting serviced quickly and unhappy employees who aren’t getting the shifts and schedule that they want. There are several factors that lead to schedules getting out of control but with prope ..read more

Is your inspection report template set up for success? This article teaches managers the top items to include and completion methods that deliver results. Inspections ensure you are providing consistent and high-quality work. They make sure your customers are happy, and they are a proactive approach to handling any complaints that might head your way. Additionally, they also serve as a continuation of training for your employees. Expert supervisors can spot when incorrect or old service methods are being performed (glass cleaning for example), and a great inspection report is the perfect oppor ..read more

Digital transformation in building services operations management is giving companies the ability to improve the services they offer and their bottom line. Modern technology has revolutionized the way building service companies operate. One of the most important improvements facility managers and building service contractors can take advantage of is the ability to collect better data on their team’s performance. Digital transformation in building services operations management is giving companies the ability to not only improve the services they offer but also improve their bottom line. Histor ..read more