What Is Back Office Support? Examples & Benefits
Helpware Blog
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3d ago
“What is back office support?” you may ask. Just as performers rely on a dedicated crew behind the scenes to ensure a great show, companies depend on their back office teams to drive success. That said, small and midsize enterprises (SMEs) are discovering that outsourcing a crew of these unsung heroes can bring multiple perks to their organizations ..read more
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Top 15 Software Development Metrics to Track in 2024
Helpware Blog
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1w ago
As much as at its core programming revolves around 1's and 0's, quantifying the performance of development teams is a far more complicated story than one number can tell. Measuring and tracking development efficiency has been an ongoing topic of debate and one of the most difficult parts of any engineering manager’s job. The long-held belief is that development processes come with too many moving parts and that there’s often not a clear link between input and output which makes development more or less a black box.    ..read more
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Top 12 Customer Experience Tools in 2024
Helpware Blog
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1w ago
Did you know that 86% of shoppers are willing to pay more for great customer service? Yeah, customer service really counts—70% of their decision to buy depends on it! It doesn’t stop after they buy, either. How you handle things after the sale can really affect whether they stick with your brand ..read more
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Digitizing Customer Experience: 10 Best Practices for Digitization
Helpware Blog
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3w ago
In the ever-evolving landscape of customer service, the true competitive advantage lies in embracing the synergy between cutting-edge technologies and the irreplaceable human touch. Businesses that successfully navigate this balance not only drive digital transformation but also cultivate deeper, more meaningful connections with their customers. This is the impact of digitizing customer experience ..read more
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Content Moderation Outsourcing: Advantages and Pitfalls
Helpware Blog
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1M ago
All posts matter. Every single piece of communication shared across digital channels represents a unique opportunity to captivate our intended audience or risk forfeiting their allegiance. This underscores the growing importance and sensitivity of content moderation outsourcing in today's digital business development landscape ..read more
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How to Create a Fail-Safe IT Project Outsourcing Strategy
Helpware Blog
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1M ago
Are you tired of juggling the demands of different IT projects and constantly trying to do more with less? You are not the only one. A Clutch study found that over 37% of small businesses currently outsource at least one business process, with IT services making the top of the list. This number grows even larger when we look at enterprises, about 90% of Fortune 500 companies outsourcing at least some portion of their IT needs. All this for good reason ..read more
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Software Development as a Service (SDaaS) in 2024
Helpware Blog
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1M ago
Have you ever considered how empires are built? It’s true that tactical-minded generals make the history books. But there’s one forgotten aspect that stretches all the way back to Romans reaching out to engineers from all over the world to build their famous aqueducts. The answer is, of course, outsourcing. In modern times, outsourcing has become a way for businesses to save money and gain skills by shifting activities outside the organization, especially in areas like building operational infrastructure and software.     According to a survey of more than 9,300 IT profess ..read more
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Top 10 Strategies to Build Effective Client Relationship Management
Helpware Blog
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1M ago
Client relationship management (CRM) revolves around cultivating robust, enduring connections between clients and providers. Although small and medium-sized enterprises (SMEs) often prioritize acquiring new leads, nurturing meaningful partnerships with well-suited clients can prove to be a transformative element in their success journey ..read more
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How to Develop a Fintech App in 2024: The Complete Guide
Helpware Blog
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2M ago
Few industries compare to the world of financial technology (fintech) when it comes to the pace and speed of innovation. From mobile banking and peer-to-peer lending to AI-powered robo-advisors, fintech apps have revolutionized in just over a decade the way we manage our finances. Gone are the days when you had to spend hours waiting in line at banks. The customers of today expect nothing less than accessible and convenient financial services tailored to their spending habits and always-on schedule.  ..read more
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Top 10 Healthcare Call Center Companies in 2024
Helpware Blog
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2M ago
Healthcare call center outsourcing operates with a quite peculiar pulse. Whether medical professionals venture into private startups or join the board of public healthcare institutions, they quickly realize that expertise in wellness alone isn't enough. They must also provide a high-end customer experience to all patients/customers to achieve business development ..read more
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