Tales from Planet Customer Experience
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Join us as we share stories (both good and bad) about experiences we have had as customers - from airlines to grocery stores and everywhere in between!
Tales from Planet Customer Experience
5M ago
Join us as we visit with our friend Jen about several powerful experiences she's had lately, including renting a "really cool" car, ordering pizzas, and getting new eye glasses from an unexpected place ..read more
Tales from Planet Customer Experience
7M ago
Join us as our friend Cammy shares a remarkable experience with a doctor, a Snickers bar, and some scary plastic surgery ..read more
Tales from Planet Customer Experience
7M ago
Join us as a listener shares his experience with trying to get a new phone, switching to a new carrier, and getting pulled back into the world of his old carrier - and not in a good way ..read more
Tales from Planet Customer Experience
7M ago
Join us as our friend Gillian shares with us two stories related to her dog Georgia - and how not blaming your customers can help you recover from a bad experience ..read more
Tales from Planet Customer Experience
7M ago
Join us for our first episode where Dilyana talks about a frustrating experience with a travel agency and Brian shares a delightful experience with a box of chocolates ..read more
Tales from Planet Customer Experience
7M ago
Join us as we chat with our new friend Adrian Swinscoe of the podcast Punk CX about how his experience with an outdoor port-a-potty helped him understand how customer experience (CX) can affect all people - including those with special needs ..read more
Tales from Planet Customer Experience
7M ago
Join us as our returning guest Latina Angelova shares another great story about her experience with Bulgarian hair care company BRAVE.NEW.HAIR and its owner - it's a great recipe that should be "rinsed and repeated" everywhere! Be sure to also read Latina's article on LinkedIn ..read more
Tales from Planet Customer Experience
7M ago
Join us as Dilyana and Brian share their thoughts and stories about empathy when dealing with customers - and for customers dealing with service providers ..read more
Tales from Planet Customer Experience
7M ago
Join us as we talk to our friend Patrycja about a scary airline experience that turned into a lifetime friendship and a story that will amaze you ..read more
Tales from Planet Customer Experience
7M ago
Join us as we talk to our friend Liliana about her frustrating experience with healthcare and what we can learn from the consequences ..read more