It’s a brand new year and we’re excited for all the things we have planned for 2024 at Dixa. Of course, there’s no better time for introspection than the start of a new year. That’s why, on this episode, we’re going to stop and take a look back at some of the best insights we’ve heard on Customer Friendship Conversations so far ..read more

Phillip Sonderskov is Global Customer Service Manager at HiFi Klubben. They’re a high-quality audio retailer and now they sell home theatre equipment too. Founded in 1980, they pride themselves on selling quality products and now, in addition to their web-stores, have more than 95 brick-and-mortar stores across Denmark, Norway, Sweden, the Netherlands and Germany. Phillip has been with HiFi Klubben for almost four years now, so he really knows the company and the unique needs of its customers – including over 1 million members of the HiFi Klubben Customer Club. He spoke to us from HiFi Kl ..read more

Lauren Klaskov is E-commerce & B2B Manager at momkind. They’re an organization that offers care for pregnancy, childbirth, and all the time spent afterward in motherhood. But they don't just sell parental products; they also foster an entire community, with help ranging from articles to online courses. They even have their own momkind podcast ..read more

Matt Dixon is the bestselling author of The Challenger Sale, The Effortless Experience, The Challenger Customer and The JOLT Effect -- four books that are absolute must-reads in the field of customer experience. He joins us for a talk about everything from the number one mistake companies make with their customer experience to the future of the industry ..read more

What’s the secret to creating loyal customer relationships that last?  Customer Friendship™ Conversations by Dixa brings you the latest trends, tools and insights for delivering customer service ‘as it’s meant to be’. In each episode, host Ciaran Nolan sits down with a customer service ‘hero’ revealing their story and tips for building long-lasting bonds with their customers. If you’re a business owner, a customer service pro, or just someone who’s curious about the world of customer experience you’re in the right place.  Why not join in the conversation and become part of the C ..read more

Today's customer experience hero is Kasper Tvernø Hartvigsen. Kasper is Head of Customer Success at Hobbii, the one-stop shop for yarn-lovers around the world. Hobbii pride themselves on having everything someone might need for their next knitting or crocheting project, all in one place. And their yarn heroes are leading the industry! And after you hear Kasper's knowledge and expertise, you'll agree that he proves himself to be the friend we didn’t know we had. ---------------- Thanks to Cofruition for consulting on and producing the show. You can learn more about Hobbii at hobbii.com or head ..read more

Becky Hickey is the Head of CS at Oliver Bonas. If you’re one of our British listeners, then odds are you’re already familiar with the independent British lifestyle store, but for our international listeners, they’re a beloved company that sells everything from clothing, gifts and homewares. A brand known for high quality like Oliver Bonas comes with sky high customer expectations. After 30 years in the business, maintaining their stellar reputation is as important as ever, so just how do they do it ..read more

We’re celebrating things here at Customer Friendship Conversations because, in this episode, we're speaking with Benedikt Peine, the Unit Lead Service at celebrate company. They’re a business developing and producing digital services and stationery products that allow you to celebrate any special event from a birthday to an anniversary to having a baby. Based in Germany, their mission is to turn meaningful moments into lasting memories. When it comes to a special day, you want to make sure everything goes right. That means that customer friendship is especially important for celebrate. So ..read more

In this episode, our customer experience hero is Luke Bishop. Luke is the Head of CX at KatKin, a fresh meal subscription service for cats. KatKin offer a premium product – and with that, customers expect a premium service. It’s easier said than done, but based on their amazing TrustPilot score, it seems like they know exactly what they’re doing. Listen to hear Luke let the cat out of the bag and find out exactly what makes KatKin so special. ---------------- Thanks to Cofruition for consulting on and producing the show. You can learn more about KatKin at katkin.com or head to Dixa.com to lear ..read more

This is a particularly spicy episode of the podcast because we're talking to Cherina Røsand. She’s the Head of Customer Care at Sinful Group, an award-winning e-commerce sex toy business. As you can imagine, customer experience takes an entirely different shape when your customers are buying something so personal and intimate. So how do Sinful manage to maintain such high levels of customer satisfaction?  ---------------- Thanks to Cofruition for consulting on and producing the show. You can learn more about Sinful or head to Dixa.com to learn more about Customer Experience as it's mean ..read more