In the digital age, upgrading communication channels is essential for businesses to understand customer needs. The changing trends show that companies have moved towards establishing two-way communication with their customers. One of the emerging trends in business communication is the adoption of SMS solutions. Businesses now look to execute SMS campaigns by sending out text messages to customers and connecting with them through a two-way communication channel. Some companies opt to adopt business voice solutions to broadcast marketing messages. This blog dives deeper into the intricacies of ..read more

As the healthcare industry evolves, the importance of secure communication, including HIPAA compliant email, cannot be overstated. Healthcare workers are looking for dependable ways to close communication gaps and maintain regulatory compliance in light of the growing use of technology. This blog explores the world of HIPAA compliant communication tools, emphasizing the critical function that VoIP technology and HIPAA compliant email services serve. We walk you through every step of learning how to use VoIP that complies with HIPAA regulations for improved healthcare communication. In addition ..read more

Companies these days are looking for resources to provide the best services for their customer’s experiences and communication with them. Since the emergence of cloud technology, it has become easier for companies to communicate directly with their customers. Communication Platforms as a Service, or CPaaS, have emerged as a revolutionizing technology. This technology enables businesses to adopt a unified method of communication, enabling them to better serve their customers by catering to their needs via omnichannel communication. This blog dives deeper into the emergence of CPaaS, what is CPa ..read more

In an age of rapid technological advancement, Automatic Speech Recognition (ASR) technology is one of the unsung heroes revolutionizing our day-to-day interactions. ASR, a branch of artificial intelligence, has quietly become an integral part of our lives, revolutionizing the way we communicate and interact with our devices. From voice-activated virtual assistants to transcription, ASR plays a pivotal role in converting spoken language into digital text. We set out to explore what is ASR, while trying to understand the nuances, uses, and difficulties that characterize this technology. Discover ..read more

Call centers play a vital role in shaping the customer experience. A company needs to maintain contact with its customers and listen to their feedback. That’s where call centers play a vital role in connecting customers to the company. Modern call centers utilize machine learning and artificial intelligence to cater to the needs of their customers. Call center analytics is an emerging topic in this field, and you may wonder what are call analytics. Dive into the blog to learn more about what are call analytics and what role call center analytics play in improving the customer experience.  ..read more

In a technology-driven era, it is not a hidden fact that there has been an influx of information transmission over the internet. The number of users has increased significantly, as have the data packets that need to be transmitted. Wherever there’s a high traffic volume, lags and jitters are inevitable. In such cases, the transmission of data packets over the network is made seamless with the help of routing.  Ever wondered, “what is routing”? This blog provides a detailed exploration, covering the routing definition, what is call routing, and the significance of routing in teams. From un ..read more

Gone are the days when merely solving customer issues would create a positive experience for the customer. In today’s time, businesses must invest in creating a positive and customer-oriented customer experience. Companies nowadays are competing with each other to provide the best customer experience. Companies ensure that their customers receive the best shopping experience and the best customer service experience after purchase.  According to a study, 32%, or 1 in every 3 customers, will walk away from their favorite brand if they have one bad experience. Companies today invest heavily ..read more

Communication tools are crucial in the modern business world, enabling organizations to connect with their employees, customers, and partners efficiently and effectively. These tools facilitate the exchange of information, ideas, and opinions, leading to better collaboration, problem-solving, and decision-making. One such communication tool that has gained significant relevance in recent years is the softphone. Softphones have become increasingly important in today’s business world for several reasons. This blog details the much-asked question, “What is a softphone?” and how it has reshaped bu ..read more

In today’s world, it’s not just about resolving customer issues and providing orthodox customer service after the purchase has been made. In fact, customer service has evolved to new horizons; traditional customer service has transitioned from merely solving customer problems to forming deep-rooted connections with their customers.  This has given birth to the concept of customer engagement in the business world. Businesses are now shifting towards enhancing customer engagement using contact centers, harnessing the power of customer engagement metrics to identify and analyze patterns. Thi ..read more

To fully grasp the concept of “what is MPLS”, it’s essential to understand how data moves within a network. When a person connects to a VoIP system or streams a video, data packets journey from one IP address to another. Routers utilize complex routing tables to dictate the path for each packet. This packet must be forwarded at every node until it reaches its final destination, causing potential delays. To address this, the MPLS network offers an accelerated alternative. This blog details the specifics of the MPLS network, addresses “What is MPLS?” and introduces MPLS VPNs. What is MPLS? Expl ..read more