To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions. A Midwestern school district with approximately 1,600 teachers needed to ensure reliable and secure access to numerous academic technology platforms. Initially, the district hosted all sever infrastructure on-premises ..read more

A high-tech company with over 1,000 employees at 15 offices worldwide faced long resolution times and a lack of efficiency due to high volumes of repetitive facilities-related requests. The employees in the facility management department faced approximately 3,000 inquiries each month. Additionally, their ticketing system wasn’t intuitive. Workers had to manually triage tickets, and relevant information wasn’t easily accessible in the knowledge base. To resolve these issues, the company implemented an artificial intelligence platform for facilities management from our portfolio ..read more

Unified Communications as a Service (UCaaS) has become essential for modern businesses that want to facilitate effective communication and collaboration from anywhere. Most organizations that haven’t already switched from legacy phone systems to cloud solutions are at least weighing their options: By the end of this year, the 2024 State of Disruption report from AVANT Analytics estimates that more than 80 percent of companies will evaluate UCaaS solutions. However, the vast and volatile UCaaS marketplace can prove challenging to navigate ..read more

To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions. A top tech company with 7,500 employees serving clients in over 160 countries wanted to consolidate communications and enhance the customer service delivered by the hybrid workforce at various contact centers in North and South America ..read more

Many businesses seeking greater flexibility, accessibility, and affordability have replaced old-fashioned on-premises phone systems with Unified Communications as a Service (UCaaS) solutions. By the end of this year, the 2024 State of Disruption report from AVANT Analytics predicts that more than 80 percent of companies will have evaluated UCaaS offerings. However, once you’ve deployed a UCaaS platform, managing it can prove challenging, especially considering the complexity of today’s unified communications offerings and the perpetual rollout of updates and new features ..read more

To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions. A major healthcare company with contact centers that field millions of calls per year wanted to reduce operating costs while delivering a more personalized member experience ..read more

If you’re considering migrating your phone system to the cloud or switching to a new Unified Communications as a Service (UCaaS) platform in the near future, you might feel overwhelmed by the vast and constantly changing UCaaS solution marketplace. With so many options available and the landscape shifting rapidly in terms of top providers, confidently selecting the best UCaaS offering for your business can be incredibly stressful. Over half of the organizations included in one Gartner survey (56 percent) expressed a high degree of regret concerning their largest technology purchase during the ..read more

Are you getting as much value as possible from your Contact Center as a Service (CCaaS) solution without overworking your in-house team members? If you aren’t confident answering “yes” to that question, your business might benefit from partnering with a third-party provider for managed CCaaS. With managed services for your cloud contact center solution, your organization can contain costs and maximize your return on investment with 24/7 full-service operational support. For business leaders considering managed CCaaS, here are a few surefire signs that your organization would be better off if ..read more

Have you ever changed your mind about a brand because of a social media post? Maybe a glowing endorsement in your feed inspired you to try a company’s products. Alternatively, a scathing critique might have led you to steer clear. Given the amount of time many of us spend these days scrolling Facebook, Instagram, TikTok, X, YouTube, and other social media platforms, it’s no surprise that content and interactions on these channels can make or break a business ..read more

To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions. A life insurance company in the U.S. wanted to rapidly enhance their customer experience. The company – which is part of a network serving over 3 million clients – was struggling with stagnant contact center agent performance and declining sales ..read more