If you’re struggling with customer returns, you aren’t alone. According to Shopify, the average eCommerce return rate is 20 to 30%. That’s a big chunk of sales that you’re unable to capitalise on. But what’s the solution? In this article, we’ll explore five simple ways to minimise eCommerce returns.  Why are customers returning products?  First things first, what’s causing your customers to return products? Answering this question is essential if you’re to prevent future returns.  Ecommerce Insights: Consumer 2024 When everyone’s doing eCommerce, it’s the way you do it that ma ..read more

To protect and to promote. That’s been the code through the ages. But technological shifts and expectations have dragged along every product and marketing mix element – including packaging. To stay ahead of the competition, businesses realise they need to offer more than just quality products. They also need a forward-thinking mindset and flexible adaptation to changing consumer expectations. In addition, they must be willing to embrace innovative solutions.  Enter innovative packaging, a by-product of today’s fast-paced business landscape.  What is Innovative Packaging? Innovative p ..read more

Packaging optimisation is about fine-tuning your packaging process so that it can be as efficient as possible. It means taking an iterative approach to packaging so that you can figure out the best way to run your operation. It may not be the most exciting subject, but it can help to ensure that your business reduce unnecessary costs and keeps your customer satisfaction levels up. Below we will go through some of the basics you can begin to implement immediately. From packaging design to testing, there’s a lot to cover, but it will give you a basic framework to get started with.  Mor ..read more

Enviro360 + SaveBOARD In partnership with SaveBOARD, New Zealand Couriers has taken another sustainability step forward by developing the Enviro360 recycling bag. Fill your Enviro360 with used courier packs, and we’ll take them away and deliver them to SaveBOARD to upcycle into brand new building products. Developed initially for our government clients, the Enviro360 was designed to help all participating government agencies, and now businesses, recycle used courier packs. Who is SaveBOARD? SaveBOARD upcycles everyday packaging waste into high-performance, low-carbon building materials. The pr ..read more

Custom packaging designs and produces unique solutions tailored to a brand’s products. What is packaging design? It involves creating packaging that protects the items and reflects the brand’s identity and values. The goal is to capture consumer attention, evoke emotions, and drive purchasing decisions. Customised packaging has grown significantly in popularity. According to Ipsos reports, 7 out of 10 consumers say that packaging design influences their purchasing decisions. Additionally, 69% of online shoppers say they will likely buy again if the product comes in unique packaging. A company ..read more

Packaging is often the first and last thing customers see when interacting with your product. Making a positive first impression is critical to your customer experience and retention rate. This blog post will discuss three ways to improve your customer experience with packaging. Keep reading to learn more! Why packaging is essential for customer experience No matter what product you sell, the packaging is often the first thing a customer sees. You want to ensure that your packaging demonstrates the right message about your brand. Good packaging can also be the difference between a one-off cust ..read more

As a seller, receiving customer complaints about items damaged during transit can be disheartening. Damage can occur for various reasons, such as improper handling, inadequate packaging or even accidental impact. Ultimately, the best way to deal with commonly damaged items is to recognise that packaging is key. In this article, we will highlight some of the top items that are easily damaged during transit and provide tips on how to protect such items. What causes packages to be damaged The first step in understanding how to prevent damage is to know what causes it. Improper packaging, inadequa ..read more

Ensuring the contents arrive fresh and in good condition is of the utmost importance when shipping packages. This is especially true for perishable items such as food, but even non-perishable products can be damaged by temperature fluctuations, humidity, and other environmental factors during transit. Types of items you may be sending: Non-perishable items: Non-perishables such as canned soup and cereal are ideal products to ship since they don’t come with a limited shelf life. Although packaging dry goods in a cardboard box may seem like the simplest option when shipping, one must remain min ..read more

Retail barcodes are an essential part of the shopping experience. They allow customers to quickly and easily identify items they want to buy and help retailers keep track of inventory. This article will discuss the different types of retail barcodes, their meaning, and how they are used. What is a retail barcode label, and how does it work? A retail barcode is a unique identifier assigned to an individual product. This identifier can track the product’s life cycle, from manufacture to sale. Retail barcodes are typically printed on labels that are affixed to products. When a barcode is scanned ..read more

Introduction The holiday season is an incredibly busy time for businesses with customer demand skyrocketing and parcels flying out the door. To aid the craziness, it’s extra important to ensure your shipping process is as smooth as possible. But with so much to consider, it can be overwhelming. To help make your life a little easier this Christmas season, here are 8 tips for making the shipping process simpler and more efficient. 1. Utilise validated addresses A validated address is a system-verified, well-formatted address. Such formats exist to provide the courier all the address information ..read more