c2o Blog
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Discover all the latest news and updates about c2o's products, and services here and grow your business by outsourcing to the premier BPO company. c2o is the leading B2B contact center and digital marketing services provider in the UK with over 5 years of experience serving various industries.
c2o Blog
6M ago
The Future of BPO CompaniesThe future of BPO companies – The pandemic has altered our way of living and working today. We witnessed one of the biggest changes on the work front with the workforce turning remote or hybrid and an increase in business job outsourcing. Most businesses are now working on simplifying their structure by outsourcing important services ..read more
c2o Blog
7M ago
Top 7 Inbound Call Service ProviderWhat Are Inbound Call Services? A customer making a call to the call centre is known as an inbound call. These calls are made in order to get assistance related to queries or to get technical support. Various new modes of communications are used by customers to contact call centre like email, chat, or telephone calls. Helpware Helpware ..read more
c2o Blog
7M ago
B2B Marketing Trend That Will Grow Your BusinessOver the last two years, the pandemic has majorly impacted the digital marketing environment in the world. The arrival of the remote work model has only strengthened the b2b online marketplace and according to recent studies, it will expand further in 2022 ..read more
c2o Blog
8M ago
What Is Business Process Outsourcing? What Does It Mean?Business Process Outsourcing Outsourcing business processes is not a new corporate strategy. Initially, companies related to information technology used to mainly outsource but things have changed over the past few years, now big organisations ..read more
c2o Blog
8M ago
Is Your Company Customer ObsessedThe word “obsession” is usually used in a negative way, thanks to the unending list of movies and TV shows about obsessive personalities who either want to kill or kidnap. But when the same word is used for businesses and their customers, it becomes positive. We have Amazon ..read more
c2o Blog
8M ago
Top 10 Video Marketing BlogsWith thousands of video marketing experts around the world, how can you know who to follow and get credible advice from when it comes to video marketing? This article gets straight to the point and lists the Top 10 video marketing blogs worth following Entrepreneur Magazine has an amazing video strategy section devoted to businesses ..read more
c2o Blog
8M ago
Inbound Call Process- 5 Ways To Handle Your CallsIf your business receives a high number of calls then an inbound call strategy is the need of the hour for your company. Not having an inbound call strategy can have a negative impact on your customer experience as the waiting time increases, agents are not capable of ..read more
c2o Blog
8M ago
Inbound Call Handling Services UKOutsourcing has turned out to be a real game-changer for most businesses. It increases productivity, efficiency, and profits. Research shows that most businesses that opted to outsource inbound call handling services have witnessed operational efficiency and a high customer ..read more
c2o Blog
8M ago
What Is Call Monitoring?Call Quality monitoring is basically an effective tool for supervisors or quality control to keep a check on agents’ performance. By doing so, the supervisors can help their agents understand their weaknesses and train them further. Trained agents are essential for a successful customer strategy and to maintain a high standard, the agents must get the correct ..read more
c2o Blog
8M ago
Advantages of Business Process OutsourcingBusiness process outsourcing (BPO) is the practice of enhancing how your business functions by contracting a specific business service to an external service provider. The outsourced sol can include accounting, marketing, data recording, social media marketing, customer ..read more