Healthcare Organizations Prioritize Networking Modernization Efforts mol.doak_epb0 Thu, 09/05/2024 - 12:13 Though Atlantic Health System’s Wi-Fi network was meeting needs in 2022, the IT team was already anticipating challenges down the road. So, to face those needs head-on, the northern New Jersey-based organization replaced its legacy network with a Juniper Mist Wi-Fi 6 wireless infrastructure, which includes cloud management and artificial intelligence capabilities. “We’re increasingly seeing medical devices that need to be connected to a stronger network,” says Atlantic Health CTO Meraz N ..read more

How Home Healthcare Providers Find Success with App Modernization jordan.scott_xWTB Thu, 08/29/2024 - 08:53 With millions of aging baby boomers striving to stay in their homes for as long as possible, home-based care has become a big business. Meeting the swelling demand requires a large workforce, a focus on efficiency and a willingness to adapt. For many home healthcare providers, that means modernizing applications to simplify processes, reduce technical debt and enable new capabilities. At Amedisys, headquartered in Baton Rouge, La., modernizing the IT department’s remote device managemen ..read more

Q&A: How AI and Automation Can Transform Processes for Senior Care Providers mol.doak_epb0 Tue, 08/27/2024 - 11:22 Leaders across industries continue to eye relevant use cases for automation and artificial intelligence to improve business operations. That includes the senior care sector, where there’s a lot of potential for organizations to deploy emerging technologies to support staff members and attract residents, says Dusanka Delovska-Trajkova, CIO at Ingleside, a provider in the Washington, D.C., area. “A few years ago, Ingleside embarked on a digital transformation journey,” she says ..read more

Enhance the Patient Experience with Contact Center Transformation jordan.scott_xWTB Thu, 08/22/2024 - 11:04 It’s a familiar scene: A patient calls a health system for a specific need but first has to wade through an extensive menu of options. Then, when the patient dials to the right department, there may be added wait time or a redirection to yet another department. It can be a frustrating experience, and it can make patients reconsider whether they want to seek help from that health system or try a different one. Outside of healthcare, people are having consumer experiences that are seamles ..read more

3 Areas of Focus to Elevate the Customer Experience for All marilyn.bain Mon, 08/19/2024 - 11:16 Elevating the customer experience is a key goal for business, clinical and IT leaders in healthcare who face pressure to offer a satisfactory CX without drawing employees or patients away. In last year’s U.S. Customer Experience rankings, Forrester Research revealed that only 6% of brands reported a significant increase in CX quality. The reason? Bryan Martin, CTO at 8x8, believes brands may not be investing in the tools and processes to boost CX. “I think a lot of companies view customer experien ..read more

Review: Extreme Networks AP4000 Brings Wi-Fi 6E Connectivity for Healthcare mol.doak_epb0 Thu, 08/15/2024 - 09:25 As healthcare organizations continue to modernize their network infrastructure to support increased bandwidth requirements, newer versions of Wi-Fi 6E are essential for maintaining quality connections. Wi-Fi 6E-compatible devices and applications benefit from a faster, dedicated connection that leads to better speeds and lower latency, which care teams need to share large files quickly.  The Extreme Networks AP4000 Wi-Fi 6E access point performs well in high-density environme ..read more

Review: Elo 2403LM Touch-Screen Medical-Grade Monitor Combines Precision, Efficiency jordan.scott_xWTB Tue, 08/13/2024 - 09:40 In healthcare settings, computer monitors have traditionally required a stationary base, needed multiple connections and lacked features that would set them apart from other hardware. Now, with recent mobility and versatility advancements, healthcare workers can bring technology right to the patient: Physicians and nurses can interpret imaging, view an electronic health record and conduct laboratory testing right at the bedside. They can also perform critical patient ..read more

Improving Patient Engagement Through the Call Center mol.doak_epb0 Fri, 08/02/2024 - 13:33 Clunky appointment scheduling and frustrating call center experiences can drive patients to seek care elsewhere. When patients face long wait times, confusing automated systems or unhelpful staff, their frustration can lead them to switch to a different healthcare provider that offers a smoother, more efficient experience. Recognizing this, healthcare leaders are increasingly investing in technologies and strategies to enhance the patient experience. This includes implementing user-friendly online appoi ..read more

How to Outfit Your Healthcare Command Center jordan.scott_xWTB Wed, 07/17/2024 - 11:38 A healthcare command center functions as the central nervous system that facilitates, monitors and manages all communications, critical tasks, daily operations and emergencies within an organization. Due to its critical role, a healthcare command center should seamlessly integrate various departments within the health system, and centralize and deliver relevant information among various facilities and clinics. As mission control, it must disseminate data metrics on a variety of functions to improve efficien ..read more

How 5G Is Powering Healthcare’s Next Digital Transformation mol.doak_epb0 Fri, 06/07/2024 - 15:35 Healthcare’s digital transformation efforts rely on the potential for data and artificial intelligence to improve clinical outcomes. To effectively use this technology at the point of care, however, clinical staff need devices capable of running powerful AI applications and maintaining constant, secure connectivity — all without overheating or requiring a midshift battery recharge. Qualcomm Technologies is focusing its efforts on addressing these unique needs. By equipping devices with system-on ..read more