novomind Blog
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The Novomind blog takes a look at the exciting world of digital commerce and customer service. Their experts discuss the challenges and opportunities facing this field and which trends and developments will shape the future of digital commerce and customer service. Whether you are an online retailer, an entrepreneur, or simply interested in the latest developments in this field, their blog will..
novomind Blog
1w ago
Find out how AI is transforming customer service: from automation to personalisation. Discover the benefits, potential challenges, and effective deployment strategies ..read more
novomind Blog
1M ago
24/7 availability, a shortage of skilled labour, cost constraints – the customer service departments of many insurance companies are working at their limits. The solution: AI automation ..read more
novomind Blog
2M ago
24/7 customer service is no longer a problem thanks to conversational AI. Find out all the areas of application as well as the advantages and disadvantages of this technology here ..read more
novomind Blog
3M ago
Would you like to manage your customer communications efficiently across different channels? Learn how you can successfully tackle every customer interaction, with contact center software as the central platform ..read more
novomind Blog
3M ago
Open source, closed source, SaaS or Headless? What are the differences between shop systems and what do they need to be able to do ..read more
novomind Blog
4M ago
Off-the-shelf experiences are no longer enough to score points in digital commerce and customer service. How you can use centralized data management to excite your customers ..read more
novomind Blog
4M ago
What do OTTO, IKEA, Thalia, Grube, and Douglas have in common? They offer live shopping, thus bringing a megatrend from China to Germany ..read more
novomind Blog
6M ago
PIM systems help to centrally organise and maintain product information. Explore the advantages of PIM here ..read more
novomind Blog
9M ago
The Digital Product Passport is on the way. Although some details have yet to be finalised, online retailers need to start thinking about it now ..read more
novomind Blog
9M ago
Conversational AI has the potential to take customer service to the next level. Voicebots are already handling phone calls autonomously and emphatically ..read more