Send us a Text Message. Click here to Schedule a Consultation with Brian Wright  How an Invisalign Clear Aligner Delivery Appointment Mishap and a Whole Foods Meat Market Mishap create poor patient and customer experiences. Can a single miscommunication cost you a loyal patient? Uncover the secrets to creating exceptional patient experiences that not only retain existing patients but also turn them into superfans. We share compelling real-life stories, like a miscommunication involving a patient's clear aligners, to illustrate the undeniable impact of internal communication and consisten ..read more

Send us a Text Message. Click here to learn more how innovative video marketing can help your practice by  www.NewPatientGroup.com What if you could transform your business into a customer-centric powerhouse, delighting customers and boosting your bottom line? Our latest episode offers the blueprint for creating exceptional customer experiences that keep customers coming back for more. We tackle the crucial question every business owner must ask: "How do I get what I want from my team and customers while delivering unexpected experiences?" You'll learn how to foster a customer-obsessed c ..read more

Send us a Text Message. www.NewPatientGroup.com - The Patient Experience Company Transforming culture, training and digital marketing practices by implementing life changing experiences for you, your team and your patients. We believe experience is the key to increasing new patients, sales, conversion, compliance, cash flow, referrals and more. We believe experience is the key to reducing stress, chaos, advertising costs, employee turnover and more. Whatever it is you want, whatever it is you desire, we believe experience will help you achieve it.  We are the patient experience company ..read more

Send us a Text Message. Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ What if you could revolutionize your practice by mastering high-end customer service? For this to happen, you must first reimagine everything you thought you knew about customer service, and introduce yourself to a new teaching that will forever change your practice.  This episode dives into part one of how forward-thinking doctors can build a premium br ..read more

Send us a Text Message. Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ What if you could revolutionize your practice by mastering high-end customer service? For this to happen, you must first reimagine everything you thought you knew about customer service, and introduce yourself to a new teaching that will forever change your practice.  This episode dives into part one of how forward-thinking doctors can build a premium br ..read more

Send us a Text Message. Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ What if you could revolutionize your practice by mastering high-end customer service? For this to happen, you must first reimagine everything you thought you knew about customer service, and introduce yourself to a new teaching that will forever change your practice.  This episode dives into part one of how forward-thinking doctors can build a premium br ..read more

Send us a Text Message. Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/ Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ Discover the keystone of customer satisfaction that has eluded so many: an exceptional employee experience. As we wrap up our enthralling series on customer service excellence, I, Brian Wright, alongside Dr. Mark Olson, revea ..read more

Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/ Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ Embark on a quest for customer service mastery as we reveal the secrets to transforming your practice into a beacon of excellence. With the energy of our seventh season's launch still buzzing, we're taking cues from the rousing success of our AAO wo ..read more

Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/ AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/ Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ Embark on an enthralling quest with us to conquer the elusive peak of customer service in healthcare! I'm Brian Wright, your guide through a series that promises to equip ..read more

AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/ NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ www.NewPatientGroup.com The Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and culture services all include business coaching, life coaching, career coaching for your team, and much more. Team tr ..read more