Part 2 in a series of 5 In this five-part series, Firehead takes a look Frontier AI and the impact it is having on technical communicators’ roles and the future labour market for digital communication Is Automation Anxiety Rational? I so hear often from digital and technical communicators about how they’re closely watching developments in ..read more

The short answer is: ‘Everywhere!' Here is a definition extracted from an excellent article on Shorthand.com on this new but fast-proliferating discipline, which highlights its wide-ranging application: “Content design combines many different functions, including research, copywriting, graphic and product design, UX and information architecture, detailed analytics and user journey mapping and publishing software, to create ..read more

Part 1 in a series of 5 In this five-part series, Firehead takes a look Frontier AI and the impact it is having on technical communicators’ roles and the future labour market for digital communication What does Frontier AI mean for technical communication’s future? Many businesses, observers of commerce and technology commentators, alongside recruitment and ..read more

At Firehead, we’re extremely proud of the exceptional quality authors we’ve gathered in our training centre. They are top names and thought leaders in their fields. Dr. Lance Cummings is our Structuring Prompts for Technical Communicators and Content Developers course author. He's a recognised expert in creating generative AI prompt operations, and an associate professor ..read more

Seventy-five percent of technical companies are reporting talent gaps, a skills shortage worsened by poor staff retention rates. Research by The Linux Foundation concluded that almost a third of new hires depart within six months of being onboarded. A Harvard Business Review survey of 230 organisations found that only 13% of employers can attract and retain the ..read more

When you stepped into your current position, how many different jobs were you taking on? Did you have any idea? Firehead author Chris Morgan, give an overview of communication responsibilities many second-language speakers, and introverts, can deal with on the job that are often not on the job description. The job, on paper at least ..read more

Part 3 of 4 Learning Programmes and Using Online Training Resources Engaging learner programmes are fundamental to closing company skill gaps, boosting employee productivity, and retaining a workforce, whether employees, freelancers, or contractors. This learning culture will need to be as flexible and adaptive as the workforce itself, engaging with new training, tactics, and initiatives ..read more

Chris Morgan is our Presenting in English with Equal Impact course author. He's an internationally recognised expert in language coaching for professionals who give presentations in English as their second language. He's also passionate about showing data-backed reasons to build your confidence (and calm your nerves!). Here, he shares some of his thoughts on xx ..read more

Ann Rockley, the author of our Unlock your success course, explains what imposter syndrome is and offers some concrete steps for dealing with it and even empower you! We've all been there - that nagging feeling of doubt, the fear of being exposed as a fraud, the belief that our achievements are merely a result ..read more

Firehead is thrilled to introduce the second installment of our three-part series on modern technical communication – Writing and Design for Modern Technical Communication. Whether you're a seasoned writer or just starting your journey, this course is designed to elevate your skills and empower you to create impactful and effective technical content. What to Expect ..read more