QDegrees Blog
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QDegrees is an analytics-driven business consulting & product innovation company offering tailor-made solutions. Read the QDegrees blog. Your single source of delightful stories on customer & employee experience and the latest insights from the industry.
QDegrees Blog
1w ago
Employee Net Promoter Score is a metric to measure employee satisfaction and loyalty. It is inspired by NPS, a globally recognized metric for measuring customer satisfaction and loyalty ..read more
QDegrees Blog
1M ago
A brand’s relationship with the customer can never be limited to only one transaction. Otherwise, you'll be left with a total of seven billion people only to sell to ..read more
QDegrees Blog
1M ago
When running a business, we always look for things that can constitute continuous growth, right? One such thing is customer retention. When you try to retain customers in your business ..read more
QDegrees Blog
1M ago
Customer journey mapping, a strategic process of mapping the customer's entire journey from start to finish is a great business concept. The sole objective of this process is to keep an eye on the customer's experience at multiple touchpoints ..read more
QDegrees Blog
1M ago
Another shiny day at your organization, everything is going as planned, but you get to know that an employee has left your company without any hint. This scenario is what organizations particularly the HR ..read more
QDegrees Blog
1M ago
Focus Group Discussions (FGDs) are key to understanding what people really like or dislike about products, services, or ideas. You can picture it as a conversation among a small group of individuals ..read more
QDegrees Blog
1M ago
Consider a shopkeeper saying! One day I got up and went to the strangers in the area where my shop is located. In my hands, I had a product that I wanted to introduce in my shop. After interacting with enough people, I learned that many people out ..read more
QDegrees Blog
1M ago
An organization is made up of people whether they are your customers or the employees. That's why you can't just focus on the satisfaction of one while ignoring the other. Even the satisfaction of these two categories of people can be said to be interlinked ..read more
QDegrees Blog
2M ago
When a brand starts to grow, it also starts moving towards some problems that it has to go through. One such concern is to make your customers loyal as it is vital for their retention and getting new prospects through them ..read more
QDegrees Blog
3M ago
You go somewhere with your loved one who, being a differently abled person, uses a wheelchair ..read more