The bulk dialer allows you to make calls out to a large set of numbers, and any that are successful are forwarded to whatever destination you choose. This article is going to go over the steps I suggest to take in order to a Cluster Dialer setup when using several methods. We, Dialerking Technology do things a little differently when it comes to this to prepare for the worst case scenario that a server may have problems and have to be taken offline. The numbers to call are grouped into “campaigns”, which are sets of numbers with the same settings.  The clustering feature provides a mechan ..read more

What Is Mobile VoIP? Mobile VoIP, or mVoIP, is a set of communications protocols that can extend communications to handheld devices. This is frequently used to facilitate audio conversations over WiFi or LTE networks at a lower cost than traditional telephones and without a wired connection. What Does SIP Means? SIP, or session initiation protocol, is closely related to VoIP and is used to manage multimedia communications channels such as phone calls and videoconferencing. SIP is often used interchangeably with IP Solution, but they are not the same thing. What Does Non-Fixed VoIP Mean? Non-fi ..read more

With the launch of the new version of Asterisk 21, which is promoted as a regular release, with updates implemented over a period of two years, which differs from LTS versions, such as the previous Asterisk 20 version, these LTS versions have 5-year support.  The Asterisk community has officially released Asterisk 21.0.0 for Asterisk users. It is one of the standard releases of this popular open-source VoIP telephony framework. If you are using any Asterisk based solution or offering Asterisk solution development, you must know about this telephony platform. For those who do not know abou ..read more

Every call center agent has a different perception of language sensitivity, and that can vary by day and mood. Like a coach prepares a game plan for the next matchup, call scripting is about crafting the perfect playbook for customer interactions.  Personalization is crucial to great customer service, so agents must be given leeway to deviate from the script when necessary so they don’t come off as robotic. Effective agent training is key to producing effective agents with scripts but also have the empathy and emotional intelligence necessary to go off-script when called for. What Is Call ..read more

Broadcasting the message in a genuine voice is an extraordinary method for speaking with your audience. Voice broadcasting, otherwise called robocalling, is an integral asset that permits political competitors and parties to deliver designated messages to many constituents at one time. Our intelligent voice broadcasting solution helps you with sending your pre-recorded voice message to mass. This innovation allows political missions to communicate their message together, straightforwardly arriving at citizens through private and significant voice messages. Utilizing voice broadcasting can alto ..read more

For businesses to assess and improve the customer service experience for the customers, it is essential to monitor the live calls/customer conversations. Right now, many employees are working from home, which means that VoIP phone calls have replaced face-to-face interactions. But, most companies lack the resources required to monitor and evaluate every ongoing conversation between a customer and an agent/employee.  One business call management tool that can be viewed as simply a legal requirement for some industries is VoIP call recording. The call recording software records every teleph ..read more

Do you know? 68% of employees report wanting a hybrid environment (with a mix of working from the office and from home), with the average employee wanting to work from home about two and a half days per week. An important consideration is how the hybrid work model will impact company culture—the foundation for trust, engagement, teamwork and shared values. One approach gaining traction is the blended call center model, which seamlessly integrates inbound and outbound communication channels to provide a comprehensive support experience.  Just like a wheel in the cart, the BPO sector has sk ..read more

With 48% of customers switching brands for better service, the pressure is on for businesses to solve that challenge.  Interaction with customers now have become an integral part to maintain the competitive edge. This article by DialerKing, centers around the main components as well as the most recent advancements and procedures that make up a modern contact center. Even with the latest devices and networks, voice is still the preferred method of communications into contact centers.  What Is A Modern Contact Center? The modern call center can be described as a service center that mak ..read more

Is it true that you are hoping to infuse new energy into your Modern call center tasks? One way to achieve this is through VICIdial theme customization. That is the reason we, DialerKing Technology offer complete VICIdial Theme customization to assist you with standing apart from the crowd. In this blog, we will learn about its customization as per client’s requirements and business needs.  We totally understand that each business or organization has its own unique way of dealing with customers. Plus the people working there have their own requirements and needs. DialerKing is all about t ..read more

How to Reduce Call Center Costs with 5 Technology Strategies If you align with the 54% of CFOs who intend to focus on cost reduction, you can’t afford to run an overly expensive contact center. Between employees, equipment, and technology, call centers can quickly become cost centers. Let’s cover 5 technical strategies for tackling call center costs by experts at DialerKing Technology.  Implementing Advanced Call Routing Systems By integrating sophisticated call routing systems, contact centers can ensure that each call is directed to the most suitable agent.  Embracing Automation an ..read more