Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. She's also the Board Chair and Chair of the Executive Committee at San Francisco Travel. In this episode, you'll hear why she serves in this capacity and how her own experience has been running one of San Francisco's best hotels. Regardless of where you're based, there are lessons for you here on what it takes to be a voice of leadership and change for your city or destination. Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands ..read more

I'm planning to make two changes to this podcast moving forward and would love your feedback: Email me: josiah@ [hospitalitydaily] Leave me a message here on the podcast website (hit the microphone button in the bottom right to leave me a voicemail) This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships. Music by Clay Bassford of Bes ..read more

This episode is going to be quite different than most - you're going to be joining me on a little road trip with James Lemon, who started in hospitality at a small bed & breakfast in England and then went on to eventually work in strategy and innovation at IHG before building a hospitality mentorship community and then today leading travel and hospitality for Stripe. (See our other episode: Making payments more hospitable) In this episode, you'll hear us cover a wide range of topics, including: The formative experiences of growing up in the hospitality industry and how they can shape car ..read more

In this episode, you'll hear me talk with Ed Skapinok, Chief Commercial Officer at Appellation, about something that's been on my mind recently: the role of operations in success in hospitality.  Listen to me share my thoughts on this, and then get his take - which I found interesting because he doesn't have operations in his job title but cares deeply about building a thriving hospitality business. More episodes with Ed: Culinary-Forward Luxury Hospitality Reimagining Hospitality Through Technology Tech, Talent & Strategy: What One of Hospitality's Hottest New Companies Is Doing No ..read more

In this episode, we're joined by Bob Gilbert, the President and CEO of HSMAI, who shares his thoughts on one of the key trends covered in HSMAI's 2023 -2024 HSMAI State of Talent Report: leading a multigenerational workforce well. Listeners will learn about: Effective Leadership: Strategies for leading a workforce that includes Baby Boomers, Gen X, Millennials, and Gen Z. Leveraging Experience: How to tap into the wisdom and expertise of older workers, particularly those aged 65 and above. Generational Differences: Adapting to the unique needs and expectations of different age groups within t ..read more

Bob Gilbert is the President and CEO of HSMAI, the largest hospitality sales and marketing professional society in the world. In this episode, we explore the evolution of the hospitality industry and the pivotal role of HSMAI in shaping the careers of professionals in this field. Listeners will learn about: HSMAI's Mission: The core objectives of the Hospitality Sales and Marketing Association International and how it has remained a cornerstone for industry professionals. Adapting to Change: Learn about the association's ability to stay relevant through decades of industry shifts, from the ad ..read more

Jason Kycek - Senior Vice President of Sales and Marketing - and his teams at Casa de Campo Resort & Villas - turned around the performance of their resort business, with revenue soaring by 86%. In this conversation, you'll learn more about this property, what wasn't working, and the changes they made to achieve this growth.  Regardless of whether you work in sales, marketing, revenue, or operations, there are lessons for everyone in hospitality in this episode.  This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to d ..read more

Peter Fabor is the CEO of surfoffice.com and a hotel technologist and entrepreneur. In this episode, we break down the high-level concepts of AI and bring them into the practical realm of the hospitality industry. Whether you're a hotel general manager, a marketer, or someone involved in hotel operations, this episode is packed with insights on how AI can streamline your work, enhance guest experiences, and give you a competitive edge. Listeners will learn about: The concept of a custom GPT and how it can be used to quickly analyze extensive data, such as annual reports from publicly traded c ..read more

Ed Skapinok, Chief Commercial Officer at Appellation, has joined us before to talk about culinary-forward luxury hospitality - and I've shared how their "Crafted" program felt as a guest. In this episode, we explore this program redefining hospitality in Northern California. Listeners will learn about: The Philosophy of Place: Discover how Appellation's brand ethos, "place defines us," is brought to life through its Crafted program, emphasizing the importance of local culture and environment in hospitality. Immersive Learning: Gain insights into how Appellation employs an immersive learning e ..read more

Ed Skapinok, Chief Commercial Officer at Appellation, has joined us before to talk about culinary-forward luxury hospitality and reimagining hospitality through technology. In this episode, we explore the rapid developments and strategic decisions shaping Appellation into a standout name in the hospitality industry. Listeners will gain insights into: Appellation's Expansion: Learn about the brand's growth through new construction and acquisitions. Technology and Personalization: Discover how Appellation is leveraging technology to enhance guest experiences and how their new website will serve ..read more