Introduction Artificial Intelligence (AI) has made significant strides in recent years, transforming the world of software development and how businesses approach customer experience. AI-powered applications, also known as Intelligent Applications, are rapidly becoming the software industry’s future, with projections that the global AI market size will expand at a CAGR of 37.3% from 2023 to 2030. Developing Intelligent Apps requires a unique approach and specific technologies and methodologies, which this article will address. “According to Oberlo, The global artificial intelligence market ..read more

What is Conversational AI? A group of technologies used to power human-like interactions through automated messaging and voice-activated applications is referred to as conversational artificial intelligence (AI), a growing subfield in AI. Vast volumes of data, including text and speech, are used to train conversational AI systems. The system learns how to comprehend and process human language through the usage of this data. Vast volumes of data, including text and speech, are used to train conversational AI systems. The system learns how to comprehend and process human language through the u ..read more

User interface (UI) and user experience (UX) design are constantly evolving disciplines driven by the need to create engaging and user-friendly digital experiences. As technology advances and user expectations change, there are different approaches designers can take to refresh and improve interfaces. In this article, we will delve into the UI / UX design process and understand the concepts of re-imagining, re-skinning, and re-creating, and how they contribute to the evolution of digital products. Re-imagining: Unleashing Innovation and User-Centric Design Re-imagining in UI/UX design invo ..read more

When it comes to human experience, businesses often prioritize progress and efficiency, striving to optimize processes and maximize outcomes. However, in this pursuit, there is a risk of losing sight of the human element—the intricate and often unpredictable journeys customers embark on. By shifting the focus from progress to embracing authenticity and genuine human connection, companies can create meaningful and lasting experiences that resonate with customers on a deeper level. The Human Touch in Customer Experience Embracing Emotional Connections Customers are not just transactions ..read more

The expression “DesignOps” originates from DevOps, a cooperative method in software development and systems management that focuses on automation, agility and efficiency. And DesignOps is a discipline that focuses on the operational aspects of design, aiming to improve the efficiency, collaboration, and overall effectiveness of design teams. DesignOps roles and partnerships in UI/UX can vary from organization to organziation, depending its specific needs. However, here are some typical roles and partnerships you may find in DesignOps: DesignOps Manager / Lead This role is responsible fo ..read more

The world of financial services is going through a lot of changes as a result of technological improvements and digitization. The banking industry is heavily reliant on technologically enhanced products, and in order to provide high-quality client service, it is crucial that these products be reliable and performant. Additionally, it is essential that all operations carried out by banking software proceed without hitches and without errors to guarantee safe and secure transactions, this raises the need for effective software testing strategies for the financial sector. Applications created f ..read more

Machine learning (ML) has surfaced as a game-changing influence in multiple industries, dramatically reshaping the banking, financial services, and healthcare landscape. With its proficiency in processing large quantities of data and generating predictions, machine learning is progressively becoming more valuable.  This blog will examine some of the most significant machine learning trends currently shaping the banking and financial services industry, including churn management, customer segmentation, underwriting, marketing analytics, regulatory reporting, and debt collection. We will ..read more

Traditionally, designers have been responsible for creating visually appealing products and experiences. However, the designer’s role has changed with the growing emphasis on human-centered design. Designers are now responsible for understanding the needs and behaviors of the user and using that understanding to create solutions that meet those needs. This means that designers must have a deep understanding of the user and be able to apply that understanding to the design process. What is Human-Centered Design (HCD)? It is an approach that solves problems by prioritizing the understandin ..read more

User Research is done to inspire your design, evaluate your solutions, and measure the impact of your product/project. When working with limited resources, conducting user research can seem daunting. While it’s true that having more resources at your disposal makes the task easier, there are still plenty of ways to effectively do user research, even while working within constraints. In this blog, we will take you through some essential user research methods to do effective research without breaking the bank or feeling overwhelmed. Dive in to find out what steps you can take today to gather m ..read more

Are we trying to solve a customer’s problem? Do we know what exactly is our customer’s problem that we are trying to solve? The ‘Define’ stage in Design Thinking is dedicated to defining the problem. In this blog, we will discuss user needs statement, why they are essential, their format, and a few examples. What is a user need statement? A user need statement is an actionable problem statement that provides an overview of who a particular user is, what the user’s need is, and why that need is valuable to that user. It defines what we want to solve before we move on to generating possibl ..read more