SANTA CLARA, Calif. – March 19, 2024 – ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in two IDC MarketScape vendor assessments: Worldwide Value Stream Management (VSM) and Agile Project and Portfolio Management 2023‑2024 Worldwide Strategic Portfolio Management (SPM) and IT Project and Portfolio Management 2023‑2024 According to the reports, “ServiceNow’s combined platform and execution across its Strategic Portfolio Management strategy enable a strong foundation for leverage for Project Portfolio Management, A ..read more

The demands of modern businesses continue to reshape IT asset management (ITAM) beyond traditional practices and tools. ServiceNow commissioned Enterprise Management Associates to survey 450 global IT leaders on the state of ITAM. Our report, “A business view of ITAM,” sheds light on the most critical aspects leaders need to focus on to deliver ITAM success. Host: Andy Whiteside Co-host: Fred Reynolds Co-host: Eddie McDonald Co-host: Mike Sabia ..read more

Organizations are under more pressure than ever to maximize the benefits of their digital transformation technology investments. Those that use technology to ramp up productivity will leapfrog the competition. At ServiceNow, we’re excited to support organizations in their digital transformation journeys. The Now Platform® Washington, D.C., release, available today, is designed to do exactly that. The innovations in this release deliver intelligent automation, simplified experiences, and extensibility—complemented by generative AI (GenAI)—for fast time to value. Host: Andy Whiteside Co-host: M ..read more

At ServiceNow, we’re driven by our purpose to make the world work better for everyone. To that end, one of our top priorities is helping the global nonprofit sector digitally transform its operations. That’s why we’re launching the ServiceNow.org Partnership for Good Grant: to provide nonprofits with technology that will allow them to do better business and more good. In 2024, we’ll award four grants—up to $2 million in total value—to individual nonprofits that use technology in impactful ways to enable greater efficiencies and better serve their communities. Host: Andy Whiteside Co-host: Eddi ..read more

Continuous change and economic uncertainty are normal in today’s business environment. In fact, 88% of executives believe their customers are changing faster than their business can keep up, according to Accenture. A unified and intelligent platform can help organizations focus on what matters most—Net Promoter Score, revenue growth, and margin expansion—and seamlessly adapt to change. At ServiceNow, we use our solutions internally to maintain this same focus while ensuring we’re ready to take on whatever comes next. Let’s look at three examples: IT Service Management and IT Operations Manage ..read more

If you're a ServiceNow Architect, aim to become one, or work with Architects, this article could be useful for you! I wanted to share with you my experience of the excellent ServiceNow Certified Master Architect (CMA) program that I'm lucky to be a part of. Wait… What is that Certified Master Architect program? ServiceNow has created a new "elite" program, to train and certify specialists, way above the “Implementation Specialist” level. This is a six-month program, including 2 weeks of on-site trainings, and 4-6 hours per week of live webinars! This program is currently only offered to regist ..read more

ServiceNow is excited to peer into the future of customer experience (CX) to see what’s in store. Customer operations and service delivery have undergone significant disruptions in recent years. The year ahead promises to be no different. The continuing need to deliver a frictionless customer journey, a renewed focus on improving the agent experience, and the meteoric rise of generative AI (GenAI) are some of the many reasons why CX is poised for transformation. Join us in counting down our top CX predictions for 2024: Host: Andy Whiteside Co-host: Fred Reynolds Co-host: Becky Whiten Co-host ..read more

The Information Technology Infrastructure Library (ITIL) is a customer-centric framework that promotes governance, collaboration, and continuous improvement. At a time when IT service management (ITSM) is changing with new technology, shifting regulatory requirements, and decentralized teams, this is vital. We explored how the ITIL 4 service value system helps ITSM service providers generate business value through the creation, delivery, and continuous improvement of services. Now let’s look at ITIL 4 guidance on change enablement. Host: Andy Whtieside Co-host: John Dahl Co-host: Eddie McDonal ..read more

It’s no secret that finance organizations are ripe for disruption. Managing money has always been a manual process, from securing payment orders to renewing licenses, and everything in between. That's why ServiceNow Chief Financial Officer Gina Mastantuono invested in a formal citizen development program. She wanted to encourage all finance employees to lean into no- or low-code tools, such as App Engine Studio, to build applications. Today, 15% of ServiceNow finance employees are citizen developers, with nearly 30 applications in development and production—all built on the Now Platform. “I’m ..read more

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