There is a plenty of content out here in the ServiceNow community focused on our in-platform Process Mining solution.    We thought it would be good to consolidate some of it into single post for those of you that are new to Process Mining and trying to figure where to start with the solution.    Are you asking yourself "What is Process Mining?" then check out this quick 2 minute explainer video.   The next step would be to get a better understanding of why Process Mining is important and the value it provides.   This overview and demonstration will covers th ..read more

In this installment of the Process Mining Academy we focus on how to get end-to-end visibility into processes that contain both ServieNow process data and process data generated by applications outside of Servicenow.     The ability to combine ServiceNow and external process data in a single multidimensional map is something we added in the Washington release.   We  go from importing the external process data to creating the combined visualized process map in this session ..read more

In this installment of the Process Mining Academy we focus on how to empower more people in the organization with Process Mining insights by embedding process mining insights and improvement opportunities into Platform Analytics dashboards.   Bringing the power of the ServiceNow platform's real-time operational reporting, trend based Performance Analytics KPIs and Process Mining improvement opportunities together into persona based dashboards allows us to tell a complete story about where things stand right now, where things are headed and what we can do to improve our processes and out p ..read more

“The whole is greater than the sum of it’s parts” – Aristotle   One of the advantages to doing anything on the ServiceNow platform is that you have an ever growing landscape of capabilities at your disposal to create eloquent solutions to meet your business needs.   ServiceNow’s Process Mining plays a key role in helping you identify opportunities to improve your business processes and transform you organization through the use of different platform capabilities, but Process Mining itself can benefit from the “power of the platform”   In the Vancouver release we expanded our cap ..read more

In this installment of the Process Mining Academy we review the Process Mining enhancements in the Washington D.C. release.    From an overarching product perspective we are focused on accelerating our customers time to value, empowering everyone with Process Mining insights, and providing End to End process visibility.   The enhancements we’ve released in Washington release align to those core themes   Whether it is the Guided Set-up, auto-generated Project Metrics dashboard, improved Process Map widget for dashboards, or the 4 new Automated Findings, the goal is to broade ..read more

What makes Process Mining a great tool to report on the Change Management processes is that it doesn’t just report on the information currently contained in the Change record. Process Mining can look historically and analyze the values that were previously there, but were later updated. In this use cases we will focus on a situation where the Calculated Risk of a Change is recalculated and downgraded, potentially causing that Change not to be taken as seriously during the approval process.   ..read more

In this installment of the Process Mining Academy we focus on Process Mining for Creator Workflows (or custom applications created with App Engine).  ServiceNow customers create new experiences and digitize processes with App Engine on the Now Platform. One of the biggest benefits to digitizing a process on the platform is you immediately get access to all of the intelligence capabilities.  So you can start reporting on the process, creating KPIs for the process to track and trend its performance over time, and of course apply Process Mining to the process to get visibility into whe ..read more

Location, Location, Location   I’m sure many of you are familiar with that refrain.  In real estate that mantra means that even if homes are the same size and have many of the same (or identical features) their value may vary greatly depending on where they are located.   The same holds true with software solutions like ServiceNow’s Process Mining.   Occasionally, I’m asked “should we run Process Mining in our production instance?”    The answer is most definitely YES!  ..read more

In this installment of the Process Mining Academy we focus on Multi-dimensional Process Maps.  Many workflows are a series of interconnected processes and in order to understand where the inefficiencies in those processes lie its sometimes useful to have end to end visibility so we can not only see the bottlenecks within the individual processes themselves but also the potential inefficiencies as the different processes interact with one another.  Multi-dimensional process maps allow you stitch together multiple processes or tables through parent/child or reference relationships so ..read more

In this installment of the Process Mining Academy we focus on Automated Findings. Automated Findings are complementary to the existing rule based Finding Definitions you are familiar with from the out of the box content packs we provide.  The big difference between the two is with the existing Finding Definitions you had to kind of know what you were looking for ahead time, these Automated Findings will start surfacing process inefficiencies and potential improvement opportunities you weren’t even thinking of ..read more