Laiye has been recognized as a Major Contender for the third consecutive year in Everest Group Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment 2024 with a strong improvement in the "Market Impact" dimension compared with last year ..read more

Gartner recently published Gartner Peer Insights: "Voice of the Customer" for Robotic Process Automation report, where Laiye was recognized again and listed as "Strong Performer". Among the 9 RPA vendors included, Laiye has won a high "Willingness to Recommend" of 95%, ranking second in the world ..read more

Dear valued customers, partners, and Laiyeans, As we usher in the first working Monday of the Year of the Dragon or 龙Loong, I would like to extend my heartfelt wishes to everyone: Happy Chinese New Year, and may you have a prosperous start to the year of the Dragon ..read more

Following the debut of Laiye Hong Kong Week in early 2023, the start of 2024 witnessed a new-year version of HK Week. Executives of Laiye gathered in the Greater Bay Area (GBA) once again, and had in-depth exchanges with customers and partners in government and enterprise sectors. The hearty trip from January 16th to 20th, which is conducive to the digital transformation of GBA, unfolds a new map for the development of AI Agent in 2024 ..read more

At the early beginning of the new year, we are taking a moment to reflect on the journey we've had in 2023. It was a year of challenges, surprises and innovations. ChatGPT took the world by storm and has rejuvenated the automation and digital workforce market, which could lead to a remarkable increase, potentially by a factor of 10 or even 100 times its current state ..read more

How Digital Workforce Solutions Empower Manufacturing Industries for Sustainable TransformationThe emergence of trends like Generative AI, Industry 4.0 and Internet of Things, combined with the demand for carbon emission reduction, has presented manufacturing companies worldwide with numerous opportunities and challenges. The 2023 Manufacturing Industry Outlook, published by Deloitte, says that leaders should leverage digital technologies, adopt strategies for the future of work, and drive supply chain resiliency. From Laiye perspective, digital workforce is a chance for breakthroughs ..read more

The global Robotic Process Automation (RPA) market initially witnessed a rapid surge in growth, but it has since entered a phase of deceleration in recent years. According to Gartner’s recent Critical Capabilities for RPA report, the growth rate plummeted from 63% in 2020 to 22% in 2022. This decline signals that the RPA market has transitioned from its initial exuberance to the early stages of maturity ..read more

In this article, I’ll outline how Shared Services as a model has evolved over the years, the factors leading to its explosive growth, and how Shared Service Organizations (SSOs) should respond to the disruption of the industry ..read more

Intelligent virtual assistants, also known as IVAs, can engage with customers in a conversational way. As recent advancements in AI are making IVAs easy to use and cost-effective, businesses are increasingly using IVAs in their operations instead of traditional chatbots ..read more

Volatility is the new normal. Over the past few years, the Covid-19 pandemic, the Ukrainian crisis and other geopolitical tensions have unprecedentedly impacted businesses worldwide. Businesses have had to adjust to the massive growth in the digital and e-commerce sectors.The combination of demotivated staff and inefficient processes hinders growth and prevents businesses from being flexible when circumstances call for rapid change. How do businesses handle these rapid shifts? How to get your business future-ready? Get more insights in our new blog ..read more