Let’s state this simply: Visitors to a government office are more than a number. But that said, sometimes that number is large, and each visitor can have complex needs. The government employees honestly want to help but are often expected to be miracle workers. They can feel under-resourced and overworked, trying to resolve each visit. […] The post Three Ways to Reduce Government Wait Time and Create A More Efficient Visit appeared first on Queue Management System & Customer Journey Solution | REL ..read more

The start of 2020 has had a disruptive impact with covid-19. it changes the way people and cities live and move. With this shift, the market focus is to adapt swiftly in this situation. What are the lessons we’ve learned in this pandemic?  3 Key Lessons #1 – Social distancing services    In the current […] The post 3 Key Lessons of Covid-19 appeared first on Queue Management System & Customer Journey Solution | REL ..read more

Fundamentally understanding the term of what queue management is rather important! Why so? It’s because your customer journey that starts on the right foot will always be an integral part to your customer satisfaction and customer experience. Ultimately, queue management is the process of managing one’s customers waiting experience. In the case of when customer’s […] The post Managing customers waiting experience appeared first on Queue Management System & Customer Journey Solution | REL ..read more

Governments across the world are under pressure to improve government efficiency and public sector performance and at the same time contain expenditure growth. While factors such as aging populations and increasing health care and pension costs add to budgetary pressures, citizens are demanding that governments be made more accountable for what they do with taxpayers’ […] The post Improving Government Efficiency With Smarter Service Provision appeared first on Queue Management System & Customer Journey Solution | REL ..read more

The customer has been in control for a long time. That is a well-known fact. It has often not been the case in the healthcare industry, though, but patients are catching up fast. With private options and online ‘digital health’ services growing, patients are deciding how they want to receive their healthcare. To become a […] The post How To Do A Patient Waiting Time Analysis appeared first on Queue Management System & Customer Journey Solution | REL ..read more

It varies by state and county, but the average national Department of Motor Vehicles (DMV) appointment takes between 34 and 44 minutes. Considering that most of us only have to go every couple of years to apply for or renew a license, manage a title, or take care of some other related task, this outlay […] The post How to Improve the DMV Experience with Technology appeared first on Queue Management System & Customer Journey Solution | REL ..read more

Not wanting to hang around a hospital is universal. Patients are nervous, scared, and likely in pain. Plus, there are folks sneezing. It certainly can make for an uncomfortable and unhealthy situation. However, by creating a more thoughtful and deliberate patient flow, it doesn’t have to be that way. The patient flow should showcase the […] The post How The Patient Experience in Hospitals Can Influence Better Overall Health Outcomes appeared first on Queue Management System & Customer Journey Solution | REL ..read more

With current situation of Covid-19 and curbing the risk of virus outspread, all of us should take an increase safety measures and practice social distancing. In instances, businesses have taken the most impact and toll in the current state. Albeit these tough times, everyone can take part in combating the spread of covid-19.   Hence, […] The post Solutions to curbing Covid-19 appeared first on Queue Management System & Customer Journey Solution | REL ..read more