In today’s digital world, where we’re constantly exposed to seemingly endless amounts of data, filtering the noise is increasingly difficult. Many business leaders are under the impression that more data equates to more answers, and although we have access to expansive amounts of analytical information, it’s easy to get lost in a sea of data points and figures. Notably, in the nuanced retail landscape, collection, aggregation, and analysis of the right data can provide us with actionable answers to business inquiries that we once thought were out of reach. And thanks to artificial intelligence ..read more

If you’ve ever traveled by plane, you know that every airport is different—and every airline has different processes for checking in, checking a bag, boarding, and so on. Even if you’re a frequent flyer, your airport journey can be hard to predict, making first-time travelers especially susceptible to communication issues and misunderstandings. So how can airports and similar transportation agencies make this process smoother? As long-distance travel returns to pre-pandemic levels of popularity, travel organizations are in dire need of more efficient operations for moving passengers through qu ..read more

Holiday retail sales: a golden opportunity, or a formidable challenge? Very likely, the answer is “both.” Consumer spending habits usually rise as the temperature cools, which results in the daunting task of managing increased customer volumes while delivering exceptional service. That’s a lot for any business to tackle, and if you’re stressed, we get it. However, we’d also like to posit an alternative viewpoint. If you employ the right strategies and solutions, it’s totally possible to reduce tension, serve your customers well, and even learn better ways to position your business at the same ..read more

Nowadays, that subtle tickle in your throat might cause slightly more anxiety than it used to. With the overlap of flu and COVID-19 season, it’s understandable if you’re worried about getting sick. We all want to take the proper precautions to protect ourselves and others from falling ill. However, many businesses that require in-person services are struggling to maintain an adequate level of safety as demand increases and people revert to a more relaxed retail environment. Virtual queuing software ensures everyone, especially those who are immunocompromised or ill, can safely access pharmacy ..read more

Enterprise leaders, let’s talk business growth. Quick—review your KPIs in your mind’s eye. How are things going? It’s been a tough year. To keep your numbers going where you want them to, it’s time to get strategic and creative, and leverage the assets you’ve already got to provide value. This is easier said than done, of course … unless you use smart tech tools to help you accomplish multiple goals simultaneously—such as investing in optimized customer flow and realizing other enterprise growth benefits along the way. Here’s a specific example of how virtual queues drive scalability and succe ..read more

We’ve all experienced the frustration of waiting on hold for what feels like forever. Depending on your career background, you may even be familiar with the exhausting reality of being on the other end of a seemingly never-ending queue of callers on hold. The right visitor management system can significantly improve these conditions for both the caller and the representative. Chaotic call centers and other bustling businesses in the telecommunication (“telecom”) space need a more efficient way to manage queuing and customer flow. Traditional visitor tracking solutions for telecom companies don ..read more

The pharmaceutical industry is changing at the speed of light—from the types of medications consumers purchase to the services corner brick-and-mortar pharmacies offer. Fortunately, the toolkit pharmacies can use to serve their communities is also evolving. Innovative pharmacy queue management solutions offer benefits that go far beyond alleviating long lines at pharmacy counters. Pharmacy wait time optimization can wow customers, reduce work for pharmacy teams, protect businesses, and even promote community safety. Five Reasons to Adopt Pharmacy Queue Management (Need Solutions for These Chal ..read more

Airports are associated with unpleasant wait times and layovers that are, to say the least, lackluster. Airport lounges solve that problem for many, offering passengers a range of amenities promoting a peaceful wait, from comfortable seating and workspaces to wellness services and priority services, such as boarding privileges. If you manage an airport lounge, you know how valuable these elevated waiting environments can be. You also know that, sometimes, lounges can be overcrowded or difficult for paying customers to access. We get it. Maintaining a top-tier, luxe environment is hard—especial ..read more

In the retail cannabis industry, it seems every day brings monumental change. Legislation and cultural attitudes are in constant flux. For this reason, succeeding in this budding market no doubt requires resilience and flexibility. To adequately meet customer expectations while maintaining compliance, dispensaries must monitor recent developments and adapt operations as necessary. Stuck in a steady stream of bureaucracy, efficient cannabis retailers need reliable systems in place to facilitate critical adjustments. One ever-present obligation of dispensaries is to ensure a positive guest exper ..read more

Most of us don’t find waiting in line enjoyable, but, whether we’re waiting to board a plane, check out at the grocery store, or renew our passports, we know that queues are necessary to organize visitors and streamline services. But do we have to stand in a line to enjoy those benefits of organization and better service? There is always potential to improve the experiences of visitors in a queue. Organizations constantly find new and innovative ways to make waiting easier or more enjoyable. Society as a whole has gone digital, so brick-and-mortar locations can benefit from virtual systems to ..read more