FOR IMMEDIATE RELEASE Contact: Jason Kemsley, Director, Uptime Uptime Solutions and Inbay Brands Become One London, 28th March 2024 – Today marks a significant milestone for the MSP Outsourcing industry as Uptime Solutions and Inbay unveil a dynamic new brand that will enhance the Managed Service Provider (MSP) outsourcing market. Following the company merger in September 2023, the organic next step was the creation of a unified entity that will continue to build on the strong legacies of both companies. Uptime Solutions, founded in 2010 with humble beginnings in a second bedroom, quickly rose ..read more

Following a string of recent events in the industry we have been fortunate enough to spend time with 100s of MSPs around the globe. One thing that stuck out and struck us, was the negative interpretation of the word “outsource”. For many managed service providers, they see the word outsource as a last resort or as a word meaning relinquishing control. In a world of rapid technology evolution, it’s important that we know where to focus and when. The truth is we are going through a process of maturing as an industry and finding our sweet spot in the world economy. Something that many professiona ..read more

The past 2 months have seen an influx in MSPs looking to gain assistance via outsourcing. Alongside this we have seen many questions asked time and time again, so we thought it would be beneficial to be able to answer some of the most common. The first question that really sticks out is surrounding the age old, why would we outsource? Hopefully the below reasons give some great examples, but as always our friendly and helpful team are around to answer any questions you may need. Improve Customer Experience Running an MSP is never easy, despite what some may allude to when speaking about the M ..read more

In today’s world, we expect the things we want pretty much immediately, your clients are no different. When a client comes to you and requests your services, they are not expecting to have to wait a few months before you have the time. You’re busy, they’re busy, we are all busy. However, you need to think carefully before telling a client to wait a few weeks or months for your IT project delivery team to be available. Here’s why:  Negative Consequences While your customers may be okay waiting for your services initially, there is a lot of room for error in the meantime. The main issue you ..read more

Working from home is often viewed as a relatively simple concept, considering the evolution of cloud technology over the past 5 years, yet there are often stones left unturned. Unturned stones can lead to business losses on multiple levels, so getting a watertight WFH framework in place is business critical, and never more so than right now! In recent weeks, we have seen remote working being set up in incredibly short timeframes, where one of the last thoughts is ‘how are we going to future proof working from home?’ As a helping hand to MSPs trying to set up a remote working environment that s ..read more

  We believe we have some really cool news to share with you, and whilst I am aware of how great it is, I am also aware that there are so many questions flying around in the industry right now regarding the topic of AI, so we have prepared the below. However as always any issues or concerns please let us know and we can happily discuss with you.   Our Vision for AI in Uptime AI is a great tool that can supplement traditional ways of working to allow more time to be spent on the right things. I would like to make one thing very clear, we are a human service desk with a drive for human ..read more

As above, we are always looking for new talent to join our ever-growing international team, if you are open to something news, please apply on our Careers page or email careers@uptimesolutions.tech Why REDUNDANCIES? Redundancies, or layoffs, occur when a company decides to eliminate positions that are no longer necessary due to changes in the market, restructuring, or other reasons. This can have a significant impact on the individuals who lose their jobs, as well as the wider economy. In the tech industry, redundancies have been a persistent issue in recent years, with many companies facing ..read more

Here at Uptime, we have always wanted to push the boundaries of what we can do and offer whilst maintaining our high expectations we have become known for. Building out a development team so we can become PSA agnostic is a key part of that success, for both ourselves and our incredible partners. In 2021 and 2022 the market saw a rise in the adoption of some new-breed MSP tooling. This includes a few new PSAs that are changing the way many MSPs look to achieve their goals.  Of these, we saw the significant rise of HaloPSA. A PSA that has come with a fresh GUI, rapidly expanding roadmap and ..read more

We are thrilled to announce that we will be participating in the Network Group events this year! This is a fantastic opportunity for us to connect with other industry professionals and share our knowledge and expertise with the wider community. As a leading provider of outsourced IT services to managed service providers, we are always looking for ways to stay up-to-date with the latest trends and developments in the industry. The Network Group events are the perfect platform for us to do just that. We will have the chance to learn from some of the brightest minds in the field, exchange ideas w ..read more

Please see the below update from our SOC team and Sophos: // Overview Since our last update Okta has provided additional information on the timeline of the incident affecting their services.  In summary, the Okta service confirmed the breach by Lapsus$ group yesterday. As per Okta's latest blog post, they have confirmed 'The Okta service is fully operational, and there are no corrective actions our customers need to take.'  They have also concluded that a small percentage of customers - approximately 2.5 percent -  have potentially been impact ..read more