Penetration Testing or Pentesting can help service providers point out vulnerabilities present in the system before a malicious actor becomes aware of them. As an MSP or IT professional, you will often come across clients asking you to perform penetration testing for them.   To answer whether you should handle Pentesting or not, we need to go through what penetration testing is.   What is Pentesting?   Penetration testing, commonly referred to as “pentesting,” is a security exercise where an authorized agent tries to penetrate a system by finding and exploiting vulnerabilities p ..read more

PSA software is an absolute non-negotiable for any MSP looking to streamline their workflows and scale their business. By offering MSPs key visibility over their IT environments, automating key processes, and optimizing client communications, PSAs help MSPs on both an internal and external basis. Critical at every stage of project management, from proposal, inception, onboarding to billing, it’s clear why so many MSPs swear by their PSA.   If you’re not yet convinced or aren’t sure if you really need to implement a PSA within your business, this article is here to tell you why you do. We ..read more

ITSM, or IT Service Management, is a hot topic and a critical capability for any corporation. But in today’s day and age, the key ITSM trends are constantly in flux. So what trends and topics should you watch out for this year?   Due to the ongoing digital transformation of our world, which was only accelerated by the global pandemic, it’s important to constantly reevaluate the suitability of your IT department’s or managed service provider’s (MSP’s) current ITSM capabilities. When you read the trends we’re about to share, you’ll see how true this is.   The Top 5 ITSM Trends of 2023 ..read more

Behind every successful business is robust IT infrastructure. From storing their customer data to running their internal software, businesses need a reliable IT setup to ensure they can run efficiently and securely. But what if you don’t have the resources, time, or knowledge to manage your own IT systems? This is where many companies turn to the help of a managed service provider (MSP).   If you’re wondering “what is a managed IT service provider?”, then this managed IT service guide is for you. In this guide, we’ll explain what MSPs do, the advantages of working with one, and what types ..read more

If you’re an IT professional, you’re probably familiar with the term “terminal commands.”   IT professionals are often tasked with managing complex systems. In order to do this effectively, they need to be able to use a variety of tools and techniques. One of the most important tools at their disposal is the terminal command.   But what are they and why should you use them?   What are Terminal Commands and why you should use them   In a nutshell, terminal commands are instructions you can type into a terminal window to perform various tasks. For example, you can use a termi ..read more

Prepare yourself, because we’re gonna use the r-word. Whatever way you look at it, a recession — defined as a change in direction in economic activity — is likely to be around the corner, if not already here. As a result, you need to make sure that your business can weather the storm.   Here are 5 ways that you can tighten your strategy to stay profitable and enhance your IT business, even during less-than-ideal times.   Consider your pricing model   There are so many ways to charge clients as an MSP, but not all of them will provide transparency or stability during a recession ..read more

As an IT professional, you’re probably not new to the idea of IT tickets, and have probably seen it all, from requests to reset passwords to fixing the internet speed, and everything in between.   But every now and then, you probably get a memorable ticket with an aberrant request.   We asked IT managers what are some of the funniest tickets they’ve received, and here are some of their hilarious answers:   Too many cat photos   “When I was working as a system administrator, we had one of those tickets that would just keep coming back. It was a user who was complaining that ..read more

We’re handing over the value this Black Friday, with an exciting promotion where new sign-ups get a whole month of Network Discovery absolutely free of charge. Want to know how this feature can make all the difference to your MSP business? Let’s get into the details!   What is Network Discovery?   In a dynamic and fast-paced IT environment, the one constant you can rely on is that nothing stays the same for long! Manually tracking every piece of hardware and software is an impossible task, which is where Network Discovery comes in. By automatically scanning and monitoring all Workgro ..read more