The aviation industry is experiencing a dynamic transformation driven by technological innovations and evolving passenger expectations. The World Passenger Symposium (WPS) is a flagship event in the aviation calendar, converging airline retailing, finance, and customer experience to share insights, explore trends, and unlock the strategies that will shape the future of air travel.  In this ..read more

As Airline Retailing gains traction, there are more questions than answers, particularly regarding the transition path and its return on investment. During the IATA Airline Retail forum, Globant team of experts shared the views and experience transitioning Tier 1 Airlines to complete Order and Offer-centric architectures in line with the IATA proposed domains. Tier1 Airlines ..read more

Given the business’s scale and complexity, the airline industry was among the first to embrace digital technologies to carry out business. This adoption was a tremendous breakthrough, but given the state of the art of computer technology in the 50’s, it not only brought a lot of limitations but also conditioned and shaped the industry ..read more

During our 2022 Converge edition, Globant explored how connections are reinvented on different levels today. These transformations involve how we connect with ourselves, the world, and the future.  Converge offered exclusive content, highlights, and sessions to explore these different connections and their impact on industries, technology, and innovation. Among these sessions was connecting the world ..read more

In the airline business, there has long been an effort to break away from legacy (Global Distribution System) to move towards a retailing approach using an order instead of just a reservation. This transition creates the domain known as airline order management, a core domain for the airline industry. IATA strives to create standards, best ..read more

The modern airline industry faces the challenge of managing multiple selling channels while maintaining consistency and content parity across all platforms. To overcome this challenge and provide a seamless customer experience, implementing new distribution capability through omnichannel architecture and a well-defined structure for the Offer and Order domains becomes crucial. It reduces their reliance on ..read more

With digitalization, businesses have had to explore new ways to communicate with their customers more efficiently, especially in the post-pandemic world. What consumers want, need, or expect is now, in many ways, a question mark for numerous industries. In 2017 – 2018, many businesses started using chatbots as a booming trend. However, many had to ..read more