Global travellers, particularly those from younger generations, are looking for much more than just utility and a bit of shopping when they visit the airport, according to new research. Findings from the latest round of the Airport Experience research, a comprehensive study of more than 9,000 travellers conducted by global airport lounge and experience specialists Airport Dimensions, highlight the growing appetite for new experiences. All respondents in the survey are classed as regular travellers, defined as those who have taken a minimum of two return trips in the last twelve months. This ..read more

SSP America, a division of SSP Group has been awarded a 10-year contract to lease, develop, and manage the Spokane International Airports restaurant and retail programme. As a result, it will oversee the operation of nearly six retail locations and be responsible for developing and operating 11 restaurant locations in the airport’s terminals and soon-to-open expanded Concourse C gate area. According to SSP, the new food and beverage will be focused on local restaurants which celebrate the region’s culinary landscape. “When travellers visit Spokane International Airport, they’re not just passi ..read more

The Port Authority of New York and New Jersey (PANYNJ), The New Terminal One (NTO) and Unibail-Rodamco-Westfield (URW) Airports have announced the launch of the commercial programme for the privately funded $9.5 billion all-international terminal scheduled to open in 2026 as part of the $19 billion transformation of New York-JFK. According to the trio, the commercial vision will converge beloved New York City favourites, global powerhouse brands, engaging guest experiences and thoughtful amenities under one spectacular roof. Commercial vision They state that “the iconic new experience will wow ..read more

Finavia will further diversify Helsinki Airport’s restaurant offering with the opening of eight new F&B oulets in the spring. The new additions, which are part of the revamp of the airport, means that passengers will soon be served by nearly 50 restaurants and cafés. Nora Immonen, Finavia’s director of commercial services, business, at Helsinki Airport, enthused: “Helsinki Airport’s restaurant offering has almost doubled since 2019. “We are developing our food and beverage selection according to trends and passengers’ wishes, and the range of hot food, for example, has become significantly ..read more

Dublin Airport is to overhaul the food and drink offerings in both its terminals, adding more than 20 new and improved bars, cafes and restaurants for passengers. The latest changes are the final piece in the jigsaw of a five-year journey to transform the food and beverage options available to passengers at Dublin Airport and mean there are now a total of 42 different outlets available across the two terminals, providing choice for all taste buds and at a range of price points. The latest transformation will be carried out in partnership with food services and hospitality specialist, KSG, and ..read more

Charlotte Ljunggren, director for marketing and commercial business development, tells us more about the opening of Stockholm Arlanda Airport’s new Marketplace development. Are you excited about the first phase opening of Stockholm Arlanda’s new Marketplace development? Absolutely, as it will transform the commercial space in Terminal 5 and is the second big development at the airport this year after the successful summer opening of our new state-of-the-art security checkpoint. To put things in perspective, together with the faster and larger security checkpoint, the 11,000 square metre Market ..read more

The Golden Arches of McDonald’s Australia are ready to rise for the first time at Brisbane Airport’s Domestic Terminal this summer. It’s one of 10 new food and beverage destinations opening in the coming months as part of the airport’s terminal redevelopment. Last year, 16 million passengers passed through the transport hub, which is the most connected domestic terminal in Australia. According to Brisbane Airport (BNE), the taste buds of travellers will be tantalised by the inviting combination of McDonald’s globally renowned classics made with locally sourced Australian produce. The new Macca ..read more

Uptown Phoenix and InMotion are the latest retail outlets to open inside the brand-new S1 Concourse in Terminal 4 at Phoenix Sky Harbor International Airport (PHX). The WH Smith North America (WHSNA) operated stores were celebrated with a ribbon cutting ceremony, followed by a cheque presentation to the company’s long-time charity partner, Miracle Flights, which provides free air transportation for children and adults who need help reaching specialty medical care. The cheque was for $43,660, and means that the company has raised a total of $243,316 for the charity through distribution and sale ..read more

The creation of its first ‘Experience Space’ ensures that a new and truly unique experience is awaiting the travellers at Copenhagen Airport, according Gebr Heinemann. The travel retailer reveals that the new innovation centres around the overarching topic of ‘fluid perspectives’ and invites the visitors to enjoy cutting edge innovation with lift and learn technology, interactive digital screens and a digital floor as well as highly immersive visual and sound elements. The new Experience Space’ is located within the TAX FREE store at Copenhagen Airport. Travellers are invited on a multi-sensor ..read more

Metropolitan Washington Airports Authority (MWAA) has awarded Fraport Washington Partnership LLC (Fraport USA) a ten-year contract to lease, develop and manage the concessions programme at Washington DC’s Dulles and Reagan National airports. Under the new contract with the MWAA, effective in January 2024, Fraport USA will be responsible for day-to-day management of the concessions programme at both airports, including the planning, leasing, and construction and operations oversight of concession locations to enhance the customer experience. The concession covers approximately 260,000 square fe ..read more