Operational resilience is an increasing area of focus and scrutiny for regulators of the banking and financial services industry. In the European Union, the Digital Operational Resilience Act (DORA) looms on the near horizon - with equivalent regulatory frameworks slowly but surely rolling out across the globe. As a result, banking and finance organizations must act to strengthen their ability to absorb operational risk-related events and put measures in place to prevent technology failures which have the potential to cause disruption to financial markets and customers alike. You can’t mi ..read more

As the year draws to a close, for many of us this is a time to slow down, kick back and look forward to holiday time. For others, the work certainly isn’t done yet. The “S” word comes down to bear. Like it or not, this time of year – it’s all about the Shopping. From sourcing socks to flying away to the sun, millions of people flock to the web to work through their shopping lists; ferociously buying gifts, groceries, clothes and flights.  Online spending soars ever higher, year on year in the lead up to Christmas, and not least during the retail phenomenon that precedes it – Black Frida ..read more

Chris Sunter, Head of Software Development at Interlink Software, has led the development of our IT Workflow Automation software . Chris shares a bit about its benefits and how it can help IT Operations professionals. From the top, what is IT Workflow Automation software all about? Workflows and manual runbooks are generally printed on paper. If a critical incident hits your organization you don’t want to be rifling through pages and pages of text trying to find out how to fix something. In my experience having no clear, repeatable sequence of steps to recover service critical incidents and ..read more

Mike Smith, Senior Software Consultant at Interlink Software discusses how bringing together a broader range of insights, metrics, availability and performance data can help avoid service interruption and aid IT/business alignment. For us, aligning IT with the business has always been data-driven. It’s the power to deliver insight and understand the business impact of any potential service interruption. We’ve been working to extend our reach and take in data from integrations with a wider range of management tools; achieving more of a 360-degree approach to visualizing service health . Manag ..read more

Adam Smith, Senior Pre-Sales Engineer, Interlink Software, talks through the tried and trusted approach we take when implementing Single-Pane-of-Glass Service Health Dashboards. Adam Smith , Senior Pre-Sales Engineer, Interlink Software, talks through the tried and trusted approach we take when implementing Single-Pane-of-Glass Service Health Dashboards. Moving to Single-Pane-of-Glass service health monitoring, getting away from reactive, technology/component-based service health monitoring to a proactive, predictive approach is a new way of working for most of our new customers. (Watch a br ..read more

Interlink Software Consultant Matthew Sweeney talks through how one of our global retail customers gained total visibility of network device performance statistics and metrics. The context They’re a household name in the retail world. 150,000 staff service millions of customers instore and online every year. They have a whopping 30,000 IT services under management, running across a global network that spans hundreds of sites. Interlink Software already provide real-time monitoring dashboards that help IT Operations staff to visualize service availability, giving them early warning of potenti ..read more

I nfrastructure and Operations (I&O) people will be very conscious that the growth of technology, the sprawl of tools in most enterprise IT environments has already outstripped the capability of humans alone to monitor and operate it effectively. Computer-based analytics are helping I&O react to and resolve problems faster, but predicting and preventing issues is the ultimate goal. Here lies the core benefit of Cognitive Operations. Forrester Research defines Cognitive Operations as: “Software that applies advanced analytics and machine learning to analyze historical IT operations ..read more

We’re excited to announce that 2018 will see the release of ASI 2. ASI 2 brings together and analyses information from many different sources, delivering real-time, predictive IT operations analytics to users interested in the correlation between IT and business outcomes. Built for digital success, using the latest microservices focused design patterns we’ve made a host of functional and performance improvements to help you act faster to protect your business from service-affecting incidents. High Availability: Support for clustering of ASI nodes Data-Driven Service Views: ServiceLens, S ..read more

Maintaining trust in the business services your customers rely on is everything. With ever-increasing customer expectations and the promise of ‘always-on’ services, poor digital experiences and outages can cause significant harm to your business. The Interlink Software AIOps and Observability platform strengthens IT teams’ capability to deliver more reliable, available digital services and reduce the risk of customer impacting disruption.  Monitor and manage complex and highly interdependent hybrid IT infrastructures, provide real-time visibility into the performance and availability ..read more

We are pleased to announce that Interlink Software’s AIOps and Observability platform is now a fully validated third-party solution on VMware Marketplace   residing in the Management and Monitoring category. The cornerstone of Interlink’s approach is to make digital businesses more observable; empowering ITOps, DevOps and SREs with unparalleled, enterprise-wide visibility of service health – propelled by our integration capability and expertise. VMware vRealize Operations (vROps) and VMware vCenter Server are popular solution integrations for many Interlink customers. Interlink is a lo ..read more