Fill 1 Fill 1 Fill 1 Fill 1 With healthcare delivery financial challenges continuing to drive up costs and chisel away at profit margins, healthcare practices are increasingly looking for ways to reduce disruptions to their revenue cycle. From collections to payments to their accounts receivable (A/R) management, these hits to their revenue cycle are limiting their cash flow, reducing collection rates, and contributing to even higher operational costs.  In response, medical, dental, and vision practices are flocking to technology to lower costs and maximize revenue. They’re looking ..read more

Fill 1 Fill 1 Fill 1 Fill 1 There’s no question that the most important single way you can engage patients more effectively and fully is through successful patient messaging. Your practice’s ability to connect meaningfully with your patients can help ensure they get the quality care they need while also offering them an unsurpassable patient experience. Patient messaging that’s easy, convenient, and reliable resonates with today’s healthcare consumers because it supports increased patient satisfaction and loyalty and improves retention rates. While text messaging is the go-to option pref ..read more

Fill 1 Fill 1 Fill 1 Fill 1 Though access to quality care is essential for patients to improve health outcomes, patients themselves are increasingly taking on the responsibility for their own healthcare. As a result, several factors play into patients’ ability to optimize their care opportunities. One of these is patient activation levels, a person’s understanding, competence, and ability to participate in care decisions and processes. Your healthcare practice can also play a key role in encouraging and promoting levels of activation when prioritized in your office’s patient engagement s ..read more

Fill 1 Fill 1 Fill 1 Fill 1 It’s well-established that when it comes to patient-provider communication, texting is king. One study found that 98.2% of patients like getting text messages from their providers, and 95.5% said text updates helped them feel more connected to their care team. Most patients prefer the convenience and simplicity of text communication, and nearly 3 in 4 patients want to be able to send texts to their healthcare providers. That’s why real-time, two-way text messaging can be a communications asset to your medical practice while also offering your patients a quick ..read more

Fill 1 Fill 1 Fill 1 Fill 1 Even as dental offices grapple with soaring costs and ongoing staffing concerns, a critical part of your administrative workflow is increasingly becoming more difficult.  Insurance verification is vital to ensure your dental practice gets reimbursed by payers and patients to increase your cash flow . In recent years, however, the process has become more complex, time-consuming, and expensive. For example, the time needed for your front office to complete verification transactions increased dental providers’ spending by 23%, the 2022 CAQH Index reported. M ..read more

Fill 1 Fill 1 Fill 1 Fill 1 For many patients, gaining access to necessary medical treatments and procedures often comes down to affordability. Over the last 20 years, consumer prices for in-patient and outpatient medical care have mushroomed by roughly 200%. With healthcare costs soaring, many patients encounter financial barriers like these and others that often delay or prevent them from getting doctor-recommended care. However, flexible financing options offered by providers are making it increasingly easier for patients to choose needed care or elective procedures that would otherwi ..read more

Fill 1 Fill 1 Fill 1 Fill 1 In a perfect storm of cause and effect, more Americans are delaying or forgoing healthcare at a time when receiving preventive healthcare is more critical than ever. Though preventive care was the major reason for 34% of all medical provider visits in 2020, nearly 40% of people said they or a family member skipped or delayed healthcare in 2022, a 12% year-to-year increase. Many patients delayed getting medical care, including preventive care, in 2020–2021 due to the pandemic. But now a majority of U.S. adults say record healthcare costs from inflation are keep ..read more

Fill 1 Fill 1 Fill 1 Fill 1 At most healthcare practices, front-line staff members often need to “wear more than one hat” when coworkers are out of the office or during peak busy hours. That’s why cross-training your admin team can be critical to your operations in ensuring that your office runs smoothly when coverage interruptions occur. However, what might not immediately be apparent is that the benefits of cross-training don’t just benefit your practice. It also can play a key role in helping team members enjoy a better work-life balance that helps foster more engaged and satisfied em ..read more

Fill 1 Fill 1 Fill 1 Fill 1 It’s hard to know the level of care your healthcare practice is providing patients without consistently collecting feedback. And it’s just as important that your office management understands what your patients think of their overall care experience. Your ability to retain returning patients and attract new patients hinges (now more than ever) on patients’ opinions of the care journey. That’s why finding effective ways to retrieve patient feedback should be a priority for your practice. The second point is that a high level of provider-patient communication is ..read more

Fill 1 Fill 1 Fill 1 Fill 1 In 2023 (almost 2024), it’s pretty much a fact that text messaging has become the most preferred way to communicate for nearly everyone, regardless of demographics. This is true for nearly every type of communication purpose, from businesses and private organizations to personal texts between friends and family, and yes, for healthcare. Consider these statistics: 98% of U.S. adults own a cellphone, and the vast majority use it for texting 85% of customers preferred to get texts over phone calls or emails in 2022 71% of consumers signed up to receive texts fro ..read more