With a background in organizational psychology and behavioral economics, Maya Markovich, vice president of the AAA-ICDR Institute™, has built a career at the intersection of law, technology and change management. From leading innovation at Nextlaw Labs to founding the Justice Technology Association, her work has consistently centered on leveraging technology to bridge the access to justice gap. In her role at the AAA-ICDR Institute, she brings together her diverse experiences to elevate thought leadership and promote greater inclusivity in alternative dispute ..read more

The claims include general contractual disputes about the “business” of AI services and claims regarding the efficacy and safety of AI tools. Please note that the summaries below reflect only the claims asserted and not ..read more

is transforming access to arbitration knowledge with its new AI-powered resource: AAAi Chat Book Case Prep and Presentation . Developed to support self-represented parties, new advocates and experienced legal professionals, this innovative tool combines AAA’s trusted content with cutting-edge technology to simplify arbitration research. In this interview, AAA leaders—Director of Publications and Law School Alliances Elizabeth Bain, Vice President of Marketing ..read more

For over 25 years, the American Arbitration Association® (AAA) has delivered fairness, efficiency and due process in consumer and employment arbitration. As the world’s leading alternative dispute provider, the AAA played a key role in developing the Consumer Due Process Protocol and the Employment Due Process Protocol, which established essential due process standards for arbitration in these areas. The AAA’s commitment to due process is reflected in its Rules, policies and procedures, including its administrative review of consumer and employment arbitration ..read more

In the evolving landscape of elections, technology has become pivotal in enhancing the process’ efficiency, accessibility and transparency. One such technological advancement is using Quick Response (QR) codes to disseminate essential documents during elections. This article explores the application of QR codes in sharing materials such as biographies, candidate statements, memorandums of understanding, and agreements, aligning with the American Arbitration Association®'s (AAA®) commitment to innovative and practical solutions ..read more

In an era where technology continues to reshape the dispute resolution landscape, the AAA-ICDR’s partnership with Clearbrief marks a pivotal step in modernizing arbitration and mediation practices. By integrating Clearbrief's AI-powered tools, the AAA® aims to enhance efficiency, reduce costs and improve the quality of awards. The successful pilot program, where arbitrators saved significant time and improved the clarity and accuracy of their work, highlights the transformative potential of this collaboration. The AAA-ICDR leaders — Cindy Rumney, vice ..read more

The 2024 elections already have brought significant changes to the political landscape, with notable shifts in federal and state governance. Donald J. Trump's return to the White House, a Republican-controlled Senate (53-47 majority), and the GOP’s maintaining a slim majority in the House of Representatives (220-215) create a new environment for arbitration and mediation stakeholders, including the American Arbitration Association® (AAA®). These changes likely will influence the legislative and regulatory outlook for alternative dispute ..read more

Innovation, leadership and a commitment to driving positive change are the qualities that define the women recognized by this year’s Monica Bay Women of Legal Tech Award . Among them is Bridget M. McCormack, our president and CEO ..read more

Nerding Out on Dispute Resolution: An Interview with ODR.com’s Colin Rule ..read more

How the American Arbitration Association® is Responding to the Greater Los Angeles Wildfires ..read more