The surprising role of returns in the post-purchase experience
Sendcloud Blog
by Guest Blog
2w ago
The customer journey doesn’t end at checkout. In a way, it’s just the beginning. The post-purchase experience is a crucial step that can make or break your customer relationships, and ..read more
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Boost customer satisfaction with the right e-commerce returns management strategy
Sendcloud Blog
by Zeldi Smulders
1M ago
Returns on online purchases in the United States soared to nearly $248 billion in 2023 — about a 16.4% increase compared to the previous year. Today’s online shoppers expect a hassle-free ..read more
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Introducing: The Sendcloud App Store
Sendcloud Blog
by Zeldi Smulders
1M ago
Today’s e-commerce merchants depend on a network of tools and services to run their business. But, it can be tricky to find the right tools and support for success. Our ..read more
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How to Reduce Returns in E-commerce with 10 Effective Strategies
Sendcloud Blog
by Zeldi Smulders
1M ago
Dealing with returns takes up significant resources for any e-commerce business, making it harder for them to grow. While returns are inherent to online retail, handling excessive returns can easily ..read more
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7 Tips for Online Shops to Reduce Return Costs
Sendcloud Blog
by Zeldi Smulders
2M ago
Is your business losing revenue as it’s hit with more and more return costs? Our research shows that 47% of US consumers always return a product when they’re unsatisfied. While ..read more
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How to Write a Return Policy: Fewer Returns & Happy Customers In 5 Steps
Sendcloud Blog
by Zeldi Smulders
3M ago
No return policy, no sale: research shows that 67% of shoppers wouldn’t even consider ordering from an online shop if there is no clear information available on how to return ..read more
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Top E-commerce Trends 2024: Insights From Experts to Grow Your Business
Sendcloud Blog
by Kate Makulova
3M ago
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What is RMA? Benefits of Return Merchandise Authorisation for e-commerce businesses explained
Sendcloud Blog
by Serena Guerra
4M ago
Handling returns can be a huge challenge for e-commerce businesses, but it’s absolutely vital to get it right. According to Statista, online shopping return rates in the U.S. rose to ..read more
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Solve the 8 Most Common E-commerce Shipping Problems
Sendcloud Blog
by Zeldi Smulders
4M ago
Do you find yourself losing sleep over lost and damaged parcels or surprised by unexpected surcharges? Well, you’re not alone in facing shipping problems. As an e-commerce retailer, your success ..read more
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Why Parcel Tracking Secures Your Grip on Peak Season Customer Satisfaction
Sendcloud Blog
by Zeldi Smulders
6M ago
Peak season is looming large, so parcel tracking becomes a hot topic as e-commerce owners anticipate the question: “Where is my order?”. With a surge in customer interactions during the ..read more
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