In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. This strategic partnership not only requires a firm with technical design expertise but also one that has an understanding of the evolving forces shaping the future of customer experience. That’s why we are excited to share that Perficient has been named a Major Player in the IDC MarketScape: Worldwide Experience Build Services 2023–2024 V ..read more

As oil and gas companies face a future of flux and rapid energy transition, remaining competitive requires either full-fledged digital transformation or major components of it. Specifically, automated workflows and connected worker solutions are improving the employee experience and productivity. Further, direct consumers are demanding digital experiences tailored to their expectations. In response, there is also a rising interest from these organizations to invest in CX as well as data and personalization. As a result, there has been a huge increase in modernization, diversification, a ..read more

With all the hype around artificial intelligence (AI), AI can feel complicated, distant, or foreign. But guess what? It’s not new news and it doesn’t need to be complicated; it’s just a revolution of how we leverage data! Let’s take a quick dive into the data-driven universe of AI (i.e., intelligence automation). This article breaks down how data powers intelligence automation. The Data: The Gas That Makes the AI Go What good is a stand-alone AI tool for businesses if it isn’t grounded in trusted, contextual data? If the tools we use for intelligence automation are not built around our custo ..read more

Despite many federal and state regulations aimed at improving the safety of utilities workers in the United States, there are several fatalities and many more injuries every year resulting from arc flash incidents on the job. Thankfully, advancements in worker safety technology have been helping organizations to reduce the occurrence and the risk of these incidents – but employee education, change management, and updated engineering standards are essential to successful implementation. What Does an Arc Flash Electrical Safety Program Involve? Companies that work with the highest risk of arc ..read more

In a world of convenient, fast, and reliable products and services, utilities companies are pressured to meet digital-first demands. Despite the desire to meet these demands, legacy systems have been causing them to miss the mark on customer expectations. Further, utilities companies are expected to shift from commodity providers to sustainable and trusted energy value advisors. If that wasn’t enough, societal and governmental pressures require the integration of renewable energy – an additional challenge that opens new revenue streams if companies succeed in smart management of operations ..read more

Decision-making is best done by humans, but generative AI can quickly and accurately present the right data and reports we need to make those decisions. The rise of generative artificial intelligence has led to the potential for end-to-end improvements in the utilities industry. With this boundless resource now more accessible to utilities companies, it is much easier to swiftly address problems as they arise, dive deeper into supply chain visibility and predictability, and improve services to customers. Generative AI use cases are mainly limited by imagination, but here are a few of the man ..read more

Every company needs documents for its processes, information, contracts, proposals, quotes, reports, non-disclosure agreements, service agreements, and for various other purposes. Document creation and management is a crucial part of their operations. To make it easy, Omnistudio provides document generation capabilities, tailored to meet the unique requirements of different Industries. In this blog post, we will explore how OmniStudio empowers document generation across a range of industries, enhancing efficiency, accuracy, and compliance.   What is Industries Document Generation? OmniS ..read more

Did you know that two-thirds of projects fail to meet their objectives, scope, timeline, and to deliver the desired ROI? This occurs due to a lack of technology and often a lack of proper adoption processes (Prosci, Best Practices in Change Management, 2018.) Organizational Change Management (OCM) makes all the difference in how companies embrace forward thinking and create new processes for getting things done. It is a structured approach that gets people ready, willing, and able to accept and embrace new ways of working and thinking that fuel improvement and address ever-evolving landscape ..read more

In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility, we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk. Per our last article, Starting Down the Road to Supply Chain Visibility, we discussed Perficient’s recommendations regarding processes to provide supply chain visibility.  In this blog, we thought to offer the recommended next steps in the supply chain visi ..read more

Environmental initiatives are only successful if the effects are not more harmful than the outcomes. In the case of both electric vehicles (EV) and energy companies, the race towards net zero is a complicated one. On one hand, energy companies must shake a negative reputation for their contributions toward emissions and pollution. On the other hand, EV manufacturers must overcome barriers to sale like affordability and accessibility as well as their secondhand contributions to environmental issues. Together, energy companies and EV manufacturers can create programs and incentives that tackle ..read more