With the world of energy and utility industries changing so quickly, it is important to stay up to date on developments and trends. By doing so, you can ensure improvements to your internal operations and continue to deliver a world-class customer experience. With that in mind, here are the top 9 utility industry trends in 2023 ..read more

Whether your utility operates in the electricity, water and sewer, natural gas, telecom or multi-service utility sector, the most important aspect of your company is the ability to use key performance indicators (KPIs) and metrics to constantly improve the way you operate and enhance customer engagement ..read more

Mobile phones have become an indispensable part of our lives. We use our phones to stay connected with the world, shop, socialize, work, and manage a range of accounts.  In recent years, utility providers have started to recognize the benefit of using mobile apps and utility customer portals to improve how they reach and engage customers. Using these apps, customers can manage their utility bills, monitor usage, and make payments ..read more

Utility companies are an essential part of our daily lives, providing us with electricity, gas, water, and other necessary services. Unfortunately, this means these companies are commonly targeted by fraud.  ..read more

Customer engagement software is critical to successfully delivering a world-class customer experience, addressing customer concerns, optimizing customer service costs and improving customer satisfaction metrics ..read more

Every now and again throughout winter, areas of North America are threatened with a “once in a generation” snowstorm.. Events like this create concern for utility customers who hope that the weather won’t affect their service, especially when it comes to heating their home during periods of extreme cold ..read more

SilverBlaze Smart Forms can be used to automate and streamline many customer service processes, from initial onboarding to helping customers with product or service inquiries. They can also be used for ..read more

"Utility customer satisfaction" has almost reached buzzword status in the industry.  All over North America, utilities are engaged in a race to see who can improve customer satisfaction and deliver the best customer experience - but, according to some recent data, many utilities are experiencing a decline in utility customer satisfaction ..read more

The concept of on-demand consumer services has grown exponentially in the last few decades. On-demand TV and movies are entrenched in the home entertainment industry, and online shopping gives consumers the opportunity to purchase whenever, and wherever they are.  ..read more