Parliamentary and Health Service Ombudsman Blog
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We were set up by Parliament to provide an independent complaint-handling service for complaints that have not been resolved by the NHS in England and UK government departments. We share findings from our casework to help Parliament scrutinise public service providers. We also share our findings more widely to help drive improvements in public services and complaint handling.
Parliamentary and Health Service Ombudsman Blog
3w ago
Today I publish my final podcast as Parliamentary and Health Service Ombudsman. When I started as Ombudsman seven years ago, Radio Ombudsman was one of the initiatives I launched to make the organisation more outward-facing. The podcast helps demystify what ..read more
Parliamentary and Health Service Ombudsman Blog
1M ago
When it reaches the critical point when families and carers have to make difficult decisions about a loved one’s end-of-life care, it’s sometimes the first they have heard about the medical decision known as ‘Do Not Attempt Cardiopulmonary Resuscitation’ (DNACPR ..read more
Parliamentary and Health Service Ombudsman Blog
4M ago
As the year draws to a close, it’s an appropriate time to reflect on the work we’ve done over the last year to drive improvements in patient safety. I wanted to share some of the many examples over the past ..read more
Parliamentary and Health Service Ombudsman Blog
4M ago
Sometimes when people bring a complaint to us it’s not ready for us to investigate. We call these premature complaints. When this happens, the person complaining to us needs to go back to the organisation they complained about or their ..read more
Parliamentary and Health Service Ombudsman Blog
5M ago
In a world where technology is evolving at lightning speed and people’s expectations are higher than ever, every organisation must adapt or risk falling behind. The Parliamentary and Health Service Ombudsman is no exception. That’s why we recently launched our ..read more
Parliamentary and Health Service Ombudsman Blog
6M ago
October is national Speak Up Month. It’s an opportunity for us all to raise awareness of how much we value speaking up in our organisations. As the Parliamentary and Health Service Ombudsman’s new Freedom to Speak Up Guardian, I understand ..read more
Parliamentary and Health Service Ombudsman Blog
7M ago
This year’s World Patient Safety Day focuses on " Engaging patients for patient safety" . It recognises the crucial role patients, families and caregivers play in safe healthcare. At PHSO we see complaints as vital for capturing patient feedback. Listening ..read more
Parliamentary and Health Service Ombudsman Blog
8M ago
In our 2022 to 2025 corporate strategy, we have committed to finding out what stops people from complaining. This is so we can explore how to work with communities to remove those barriers and raise awareness of our service. Targeted ..read more
Parliamentary and Health Service Ombudsman Blog
10M ago
This is my final Annual Report as Parliamentary and Health Service Ombudsman as my seven-year term comes to an end in March 2024. It is also Amanda Amroliwala’s last Report as Chief Executive as she steps down in July 2023 ..read more
Parliamentary and Health Service Ombudsman Blog
10M ago
An “insidious negative culture involving a tolerance of poor standards”. These are the words of Sir Robert Francis ten years ago as he described failings at the Mid-Staffordshire NHS Foundation Trust. His landmark inquiry revealed hundreds of patients at the ..read more